Voice Support Agent (Senegal)

Yango
Senegal
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Conflict management","Customer focus"]

Respond to customer queries by phone, email, and chat while making proactive outbound calls to customers and partners. Share feature requests and workarounds with internal teams and collect customer feedback, routing insights to product, sales, and marketing. You’ll help improve customer experience through timely, accurate communication and collaborative problem-solving within a tech-focused environment.

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FursaFursa
Yango
Yango
3 days ago

Voice Support Agent (Senegal)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Respond to customer queries by phone, email, and chat while making proactive outbound calls to customers and partners. Share feature requests and workarounds with internal teams and collect customer feedback, routing insights to product, sales, and marketing. You’ll help improve customer experience through timely, accurate communication and collaborative problem-solving within a tech-focused environment.
Location: Senegal
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to customer queries in a timely and accurate manner by phone, email, and chat.
  • •Make outbound/proactive calls to customers and partners.
  • •Share feature requests and effective workarounds with team members.
  • •Gather customer feedback and share it with product, sales, and marketing teams.

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •Strong written and verbal communication skills in English and French.
  • •Passion for helping and communicating with people.
  • •Good problem-solving skills.
  • •Strong conflict management skills.
Skills:CommunicationProblem-solvingConflict managementCustomer focus
Languages:EnglishFrench

Company Brief

Yango
Offers ride-hailing and mobility services through the Yango platform, operating in multiple markets including the UAE. The company provides app-based transportation and related digital services for consumers and drivers.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 2018
WebsiteLinkedIn