Collections Associate

Elastic
Costa Rica
Workplace: OnsiteFull timeFunction: Finance & AccountingSkills: ["Communication","Attention to detail","Analytical skills","Multitasking","Customer service"]

Collect payments on outstanding business-to-business accounts receivable to reduce AR and minimize bad debt. You’ll contact customers by email and phone, reconcile accounts, resolve unapplied or unidentified cash, and handle delinquent balances including negotiating payment plans and processing credit cards. Monitor for payment issues, address declines, respond to customer inquiries within 24–48 hours, and collaborate with management to determine next steps.

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FursaFursa
Elastic
Elastic
16 hours ago

Collections Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Collect payments on outstanding business-to-business accounts receivable to reduce AR and minimize bad debt. You’ll contact customers by email and phone, reconcile accounts, resolve unapplied or unidentified cash, and handle delinquent balances including negotiating payment plans and processing credit cards. Monitor for payment issues, address declines, respond to customer inquiries within 24–48 hours, and collaborate with management to determine next steps.
Location: Costa Rica
Workplace: Onsite
Employment Type: Full time
Job Function: Finance & Accounting
Seniority: Entry level

Key Responsibilities

  • •Collect payments on business-to-business accounts to reduce Accounts Receivable and minimize bad debt exposure.
  • •Contact customers by email and phone to secure outstanding balances and resolve account discrepancies.
  • •Resolve unapplied and unidentified cash payments to ensure proper posting to customer accounts.
  • •Work with customers with delinquent balances to negotiate payment plans and process credit card payments.
  • •Respond to customer inquiries within 24–48 hours and confer with management on additional actions for delinquent accounts.

Pay and Benefits

Perks:Health InsuranceParental LeavePaid Leave

Key Requirements

  • •2+ years of professional experience in A/R & Collections
  • •Strong communication skills (verbal and written)
  • •Strong attention to detail with analytical skills and multitasking ability
  • •Experience working independently while prioritizing multiple projects in a fast-paced, deadline-driven environment
  • •Proficiency in MS Office, G-Suite applications, and advanced Excel (pivot tables and VLOOKUPs)
Experience:CollectionsAccounts receivableB2BSaaSForeign currency
Education:
Skills:CommunicationAttention to detailAnalytical skillsMultitaskingCustomer service
Languages:English
Tech Stack:MS OfficeG-SuiteExcelPivot tablesVLOOKUPsNetsuiteSalesforce

Company Brief

Elastic
Builds the Elastic Stack (Elasticsearch, Kibana, Beats, Logstash) and provides search, observability, and security solutions that enable organizations to search, analyze, and protect data in real time across applications, infrastructure, and enterprises.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 2012
WebsiteLinkedIn