Senior Associate - Technology Operations Engineering

American Express
Phoenix
Workplace: HybridFull timeUSD 89,250 - 150,250 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Troubleshooting","Root cause analysis","Change management","Incident management","Collaboration"]

Own the reliability and resiliency of enterprise distributed applications running in cloud and hybrid environments. Leverage software engineering, production support, automation, and cloud technologies to resolve complex incidents and improve platform stability. Build and maintain deployment, monitoring, and operational automation; use observability tooling to create dashboards and alerts; apply SRE principles and ITIL best practices for incident/problem/change management.

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FursaFursa
American Express
American Express
2 days ago

Senior Associate - Technology Operations Engineering

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Own the reliability and resiliency of enterprise distributed applications running in cloud and hybrid environments. Leverage software engineering, production support, automation, and cloud technologies to resolve complex incidents and improve platform stability. Build and maintain deployment, monitoring, and operational automation; use observability tooling to create dashboards and alerts; apply SRE principles and ITIL best practices for incident/problem/change management.
Location: Phoenix
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide hands-on support for complex enterprise applications and distributed platforms, ensuring reliability, scalability, performance, and resiliency.
  • •Design, develop, test, debug, and deploy scalable software solutions using Java/Python and API/cloud exposure.
  • •Build and improve deployment, monitoring, and operational automation to enhance platform health and operational efficiency.
  • •Collaborate across engineering, product, infrastructure, and operations teams to automate, monitor, and support highly available distributed systems.
  • •Apply ITIL best practices and SRE principles to manage incidents/problems/changes, perform RCA, and support disaster recovery, high availability, and capacity planning.

Pay and Benefits

Salary: USD 89,250 - 150,250 annually
Perks:401kHealth InsuranceDentalVisionLife InsuranceDisabilityPaid LeaveParental Leave

Key Requirements

  • •5+ years of experience in distributed application support and platform engineering.
  • •Strong experience supporting Linux/Unix-based distributed applications and Java-based microservices with REST APIs.
  • •Knowledge of cloud platforms such as AWS, GCP, or Azure, including hybrid cloud environments and enterprise integration.
  • •Hands-on automation and scripting using Python, Bash, Ansible, and Jenkins, including deployment, monitoring, and operational automation.
  • •Experience with observability/monitoring tools (e.g., Splunk, Dynatrace, AppDynamics, ELK, Grafana, Prometheus) and production support/troubleshooting.
Education:Bachelor's
Skills:TroubleshootingRoot cause analysisChange managementIncident managementCollaboration
Languages:US
Tech Stack:LinuxUnixJavaMicroservicesREST APIsAWSGCPAzureContainersHybrid cloudEnterprise integrationMQConnect:DirectEvent-driven architecturesPostgreSQLRedisCouchbaseDB2PythonBash

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn