Principal, Key Accounts

Elation Health
United States
Workplace: RemoteFull timeUSD 155,000 - 185,000 annuallyFunction: Communications, PR & CommunityExperience: 8+ yearsSkills: ["Executive presence","Relationship management","Commercial acumen","Data-driven storytelling","Cross-functional influence"]

Own relationships and commercial outcomes for Elation’s highest-value enterprise accounts, driving retention and expansion ARR. Lead end-to-end account planning, manage multi-stakeholder executive relationships, and identify upsell/cross-sell opportunities in partnership with Sales. Advocate customer needs internally to shape product and roadmap direction, run executive business reviews, and stay accountable to health metrics, risk signals, and expansion pipeline.

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Elation Health
Elation Health
1 day ago

Principal, Key Accounts

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Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Own relationships and commercial outcomes for Elation’s highest-value enterprise accounts, driving retention and expansion ARR. Lead end-to-end account planning, manage multi-stakeholder executive relationships, and identify upsell/cross-sell opportunities in partnership with Sales. Advocate customer needs internally to shape product and roadmap direction, run executive business reviews, and stay accountable to health metrics, risk signals, and expansion pipeline.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Sr. Manager level

Key Responsibilities

  • •Drive end-to-end success and growth for a portfolio of Elation’s largest strategic accounts, including gross/net revenue retention and expansion ARR.
  • •Develop account plans aligned to customer business goals, organizational dynamics, and clinical priorities.
  • •Manage retention risks by escalating cross-functionally and setting clear expectations externally.
  • •Build executive relationships with C-suite and senior decision-makers and serve as a strategic advisor and thought partner.
  • •Identify, develop, and close upsell/cross-sell opportunities with Sales; translate customer workflows into business cases for expanded adoption.

Pay and Benefits

Salary: USD 155,000 - 185,000 annually

Key Requirements

  • •8+ years in Customer Success, Strategic Account Management, or Consulting, including 3+ years managing enterprise/key accounts at a SaaS company.
  • •Track record of retaining and growing complex, multi-stakeholder accounts.
  • •Experience selling/co-selling expansion and partnering closely with Sales in commercial conversations.
  • •Strong executive presence and credibility with C-suite and clinical decision-makers.
  • •Bias toward action and clear communication; uses data to connect customer outcomes to business value.
Experience:8+ yearsSaaSHealthcareCustomer successEnterprise accountsStrategic account management
Skills:Executive presenceRelationship managementCommercial acumenData-driven storytellingCross-functional influence
Languages:English
Tech Stack:SaaSCloudAI

Company Brief

Elation Health
Builds electronic health record (EHR) and practice management software for primary care teams, focusing on clinician workflow, longitudinal patient records, telehealth, and care coordination to improve value-based primary care delivery.
Industry: HealthTech
Headquarters: San Francisco, United States
Founded: 2010
WebsiteLinkedIn