IT Engineer

HappyRobot
Mexico, Barcelona, Madrid
Workplace: RemoteFull timeFunction: IT Support & Helpdesk0Skills: ["Proactive","Autonomous problem-solving","Ownership","Accountability","First-principles thinking"]

Lead internal IT operations and be the first point of contact for tech needs across onboarding, access, and day-to-day support. Triage Tier 1 hardware and software incidents on macOS and Windows, manage identity and access (e.g., Google Workspace, Slack), and oversee device compliance via MDM tools such as Kandji or Jamf. Maintain local connectivity, video conferencing systems, and hardware inventory for the team’s office infrastructure.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HappyRobot
HappyRobot
18 hours ago

IT Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead internal IT operations and be the first point of contact for tech needs across onboarding, access, and day-to-day support. Triage Tier 1 hardware and software incidents on macOS and Windows, manage identity and access (e.g., Google Workspace, Slack), and oversee device compliance via MDM tools such as Kandji or Jamf. Maintain local connectivity, video conferencing systems, and hardware inventory for the team’s office infrastructure.
Location: Mexico, Barcelona, Madrid
Workplace: Remote
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Resolve hardware and software incidents (macOS/Windows) via the ticketing system.
  • •Ensure new hires in the region have equipment configured and access ready from Day 1.
  • •Manage identity and access (user lifecycles and permissions) across corporate tools like Google Workspace and Slack.
  • •Enroll and oversee laptop fleets using MDM solutions to ensure security policy compliance.
  • •Maintain office infrastructure including local connectivity, video conferencing systems, and hardware inventory.

Pay and Benefits

Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •0–2 years of experience in IT support, helpdesk, or junior systems administration.
  • •Hands-on experience with at least one IDP (Okta, Google Auth), one MDM (e.g., Kandji, Jamf), and one ticketing tool.
  • •Strong troubleshooting skills for both macOS and Windows.
  • •Professional English (B2+) and fluent/native Spanish.
  • •Comfort working in a high-growth startup and solving problems autonomously.
Experience:0IT supportHelpdeskSystems administration
Skills:ProactiveAutonomous problem-solvingOwnershipAccountabilityFirst-principles thinking
Languages:EnglishSpanish
Tech Stack:MacOSWindowsOktaGoogle AuthKandjiJamfGoogle WorkspaceSlackZoomGoogle Meet

Company Brief

HappyRobot
Builds and manages enterprise AI workers (conversational and document-processing agents) to automate operational workflows for supply chain and logistics companies, integrating with systems to execute tasks, collect real-time data, and drive operational insights.
Industry: Supply Chain Technology
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: San Francisco, United States
Founded: 2022
WebsiteLinkedInGlassdoor