Associate Manager - Information Technology

Majid Al Futtaim
Lahore
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Education: bachelorsSkills: ["Communication","Interpersonal skills","Organizational skills","Multitasking","Problem-solving","Project management"]

Manage IT helpdesk operations and ensure incidents and service requests are resolved within defined standards and SLAs. Oversee system administration, including user access, configurations, applications, backups, and uptime. Support and maintain end-user hardware (laptops, printers, networks, telephones), and coordinate installation, troubleshooting, and preventive maintenance for IT infrastructure and AMC-covered devices. Maintain IT asset records, drive security controls as a Security Champion, and partner with vendors and stakeholders to improve service delivery.

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Majid Al Futtaim
Majid Al Futtaim
4 days ago

Associate Manager - Information Technology

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Manage IT helpdesk operations and ensure incidents and service requests are resolved within defined standards and SLAs. Oversee system administration, including user access, configurations, applications, backups, and uptime. Support and maintain end-user hardware (laptops, printers, networks, telephones), and coordinate installation, troubleshooting, and preventive maintenance for IT infrastructure and AMC-covered devices. Maintain IT asset records, drive security controls as a Security Champion, and partner with vendors and stakeholders to improve service delivery.
Location: Lahore
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Manager level

Key Responsibilities

  • •Manage IT helpdesk operations and ensure timely resolution of incidents and service requests in line with defined standards and SLAs.
  • •Oversee system administration, including user access, system configurations, applications, backups, and overall system availability.
  • •Provide day-to-day support for laptops, printers, networks, telephones, and other IT hardware.
  • •Oversee installation, configuration, maintenance, and troubleshooting of hardware, software, and IT applications.
  • •Act as a Security Champion to support IT security controls, access management, security awareness, and compliance with information security policies and procedures.

Key Requirements

  • •Bachelor’s degree in Computer Science, Information Technology, or a relevant discipline.
  • •7+ years of relevant experience in Information Technology.
  • •Strong interpersonal and communication skills.
  • •Highly organized with strong multitasking and initiative.
  • •Good problem-solving and project management skills.
Education:Bachelor's in Computer Science, Information Technology
Skills:CommunicationInterpersonal skillsOrganizational skillsMultitaskingProblem-solvingProject management

Company Brief

Majid Al Futtaim
Emirati-owned diversified lifestyle conglomerate operating shopping malls, retail (including Carrefour franchise), leisure, hotels, and real estate across the Middle East, Africa and Asia, serving hundreds of millions of customers annually.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1992
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Glassdoor: 3.5
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