Account Manager, Platform Innovation

DoorDash US
San Francisco, Los Angeles
Workplace: OnsiteFull timeUSD 102,000 - 150,000 annuallyFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Communication","Problem-solving","Analytical thinking"]

Account Manager for DoorDash’s Commerce Platform: own a portfolio of strategic multi-location merchant accounts, drive revenue growth through contextual recommendations, defend account health with data-driven monitoring, translate merchant feedback into product briefs, and collaborate cross-functionally with Sales, S&O, Launch, Support, Engineering, and Product in an AI-augmented environment.

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DoorDash US
DoorDash US
4 months ago

Account Manager, Platform Innovation

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Account Manager for DoorDash’s Commerce Platform: own a portfolio of strategic multi-location merchant accounts, drive revenue growth through contextual recommendations, defend account health with data-driven monitoring, translate merchant feedback into product briefs, and collaborate cross-functionally with Sales, S&O, Launch, Support, Engineering, and Product in an AI-augmented environment.
Location: San Francisco, Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own a portfolio of strategic merchant accounts. Run weekly and biweekly cadences. Build trust quickly. Become the operator your merchants pick up the phone for.
  • •Drive measurable revenue growth for your portfolio through specific, contextualized recommendations - promotions, marketing campaigns, channel optimization, expansion strategy.
  • •Defend account health through proactive, data-driven monitoring. Spot risk early. Act on it.
  • •Translate merchant voice into product and engineering work. Capture verbatim feedback. Synthesize patterns. Write briefs that ship.
  • •Partner cross-functionally with Sales, S&O, Launch, Support, Engineering, and Product. Be the connective tissue.

Pay and Benefits

Salary: USD 102,000 - 150,000 annually
Perks:401kWellness StipendCommuter BenefitsMedical BenefitsDental BenefitsVision BenefitsHolidaysDisabilityLife

Key Requirements

  • •3-5+ years of experience in strategic account management, customer success, or related customer-facing roles at a B2B company; you’ve owned a book of merchants who depend on your work.
  • •Restaurant or hospitality background (either as an operator or restaurant tech).
  • •Demonstrated comfort with data—spreadsheets at scale, dashboards, basic SQL, and a strong instinct for spotting when a number doesn’t make sense.
Experience:3-5 yearsHospitalityMerchantB2BRestaurant tech
Skills:CommunicationProblem-solvingAnalytical thinking
Languages:English
Tech Stack:SQLAIDashboardsExcel

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn