DoorDash US

1 month ago

Account Manager, Platform Innovation

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Account Manager for DoorDash’s Commerce Platform: own a portfolio of strategic multi-location merchant accounts, drive revenue growth through contextual recommendations, defend account health with data-driven monitoring, translate merchant feedback into product briefs, and collaborate cross-functionally with Sales, S&O, Launch, Support, Engineering, and Product in an AI-augmented environment.

Location: San Francisco, Los Angeles

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own a portfolio of strategic merchant accounts. Run weekly and biweekly cadences. Build trust quickly. Become the operator your merchants pick up the phone for.
•Drive measurable revenue growth for your portfolio through specific, contextualized recommendations - promotions, marketing campaigns, channel optimization, expansion strategy.
•Defend account health through proactive, data-driven monitoring. Spot risk early. Act on it.
•Translate merchant voice into product and engineering work. Capture verbatim feedback. Synthesize patterns. Write briefs that ship.
•Partner cross-functionally with Sales, S&O, Launch, Support, Engineering, and Product. Be the connective tissue.

Pay and Benefits

Salary: USD 102,000 - 150,000 annually

Perks:401kWellness StipendCommuter BenefitsMedical BenefitsDental BenefitsVision BenefitsHolidaysDisabilityLife

Key Requirements

•3-5+ years of experience in strategic account management, customer success, or related customer-facing roles at a B2B company; you’ve owned a book of merchants who depend on your work.
•Restaurant or hospitality background (either as an operator or restaurant tech).
•Demonstrated comfort with data—spreadsheets at scale, dashboards, basic SQL, and a strong instinct for spotting when a number doesn’t make sense.

Experience:3-5 yearsHospitalityMerchantB2BRestaurant tech

Skills:CommunicationProblem-solvingAnalytical thinking

Languages:English

Tech Stack:SQLAIDashboardsExcel

Company Brief

DoorDash US

On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn

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DoorDash US

1 month ago

Account Manager, Platform Innovation

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: San Francisco, Los Angeles

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own a portfolio of strategic merchant accounts. Run weekly and biweekly cadences. Build trust quickly. Become the operator your merchants pick up the phone for.
•Drive measurable revenue growth for your portfolio through specific, contextualized recommendations - promotions, marketing campaigns, channel optimization, expansion strategy.
•Defend account health through proactive, data-driven monitoring. Spot risk early. Act on it.
•Translate merchant voice into product and engineering work. Capture verbatim feedback. Synthesize patterns. Write briefs that ship.
•Partner cross-functionally with Sales, S&O, Launch, Support, Engineering, and Product. Be the connective tissue.

Pay and Benefits

Salary: USD 102,000 - 150,000 annually

Perks:401kWellness StipendCommuter BenefitsMedical BenefitsDental BenefitsVision BenefitsHolidaysDisabilityLife

Key Requirements

•3-5+ years of experience in strategic account management, customer success, or related customer-facing roles at a B2B company; you’ve owned a book of merchants who depend on your work.
•Restaurant or hospitality background (either as an operator or restaurant tech).
•Demonstrated comfort with data—spreadsheets at scale, dashboards, basic SQL, and a strong instinct for spotting when a number doesn’t make sense.

Experience:3-5 yearsHospitalityMerchantB2BRestaurant tech

Skills:CommunicationProblem-solvingAnalytical thinking

Languages:English

Tech Stack:SQLAIDashboardsExcel

Company Brief

DoorDash US

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn