Mortgage Cash Recon Researcher III

Fifth Third Bancorp
Cincinnati
Workplace: OnsiteFull timeFunction: Research & Scientific (R&D)Experience: 7+ yearsEducation: bachelorsSkills: ["Customer service","Verbal communication","Written communication","Analytical skills","Attention to detail"]

Complete complex cash research, adjustments, and account reconciliation for mortgage, consumer, lease, and flexcard products under minimal supervision. Own risk identification and escalation while ensuring policies and customer experience are met. Process high-volume cash exceptions across multiple payment channels, perform GL/DDA balancing and quality control for offshore processes, handle third-party complaints, and improve procedures to reduce future issues. No supervisory responsibilities.

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Fifth Third Bancorp
Fifth Third Bancorp
2 months ago

Mortgage Cash Recon Researcher III

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Complete complex cash research, adjustments, and account reconciliation for mortgage, consumer, lease, and flexcard products under minimal supervision. Own risk identification and escalation while ensuring policies and customer experience are met. Process high-volume cash exceptions across multiple payment channels, perform GL/DDA balancing and quality control for offshore processes, handle third-party complaints, and improve procedures to reduce future issues. No supervisory responsibilities.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Research & Scientific (R&D)
Seniority: Mid level

Key Responsibilities

  • •Process complex research and reconciliation adjustments for missing or misapplied mortgage, consumer, auto, and lease payments.
  • •Balance GLs and DDAs for product lines, clear outages, and resolve adjustments and errors for lost payments/payoffs.
  • •Perform quality control assessments for offshore staff, recommend procedure updates, and support training.
  • •Process daily cash exceptions from wholesale/retail lockbox, Billpayer, ACH, EMPP, and SLK.
  • •Handle third-party complaints, serve as a liaison with departments, and notify customers/correspondent banks of results and actions taken.

Key Requirements

  • •Associate’s Degree or equivalent combination of training and experience in a related field.
  • •Minimum 7 years of mortgage banking or customer service experience.
  • •Knowledge of mortgage, consumer, auto, and lease concepts and ability to apply them in a quality control function.
  • •Knowledge of investor and regulatory guidelines for mortgage, consumer, lease, and card.
  • •Advanced proficiency with Microsoft Outlook, Word, Excel, and Access (or equivalent database reporting programs).
Experience:7+ yearsMortgage bankingCustomer serviceConsumer lending
Education:Bachelor's
Skills:Customer serviceVerbal communicationWritten communicationAnalytical skillsAttention to detail
Tech Stack:Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft AccessACHBillpayGLDDAMicrosoft Office

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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