Outcomes Architect, CEE

Notion Labs
Dublin
Workplace: OnsiteFull timeEUR 89,000 - 100,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Customer empathy","Agency","Urgency","Stakeholder management","Program management"]

Build and run outcomes for a named book of accounts, helping customers adopt workflows, realize value, and improve renewals and expansion. Partner with Solutions Consultants on account strategy and planning, create mutual success plans, and demonstrate ROI to executive stakeholders through periodic business reviews. Facilitate use-case consultations, coordinate with Services for complex implementations, and deepen Notion and the AI ecosystem to guide customers through AI transformation inside Notion.

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Notion Labs
Notion Labs
1 month ago

Outcomes Architect, CEE

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Job Summary

Build and run outcomes for a named book of accounts, helping customers adopt workflows, realize value, and improve renewals and expansion. Partner with Solutions Consultants on account strategy and planning, create mutual success plans, and demonstrate ROI to executive stakeholders through periodic business reviews. Facilitate use-case consultations, coordinate with Services for complex implementations, and deepen Notion and the AI ecosystem to guide customers through AI transformation inside Notion.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive workflow adoption and value realization for a book of named accounts.
  • •Contribute to NRR through predictable renewal and expansion pipeline and proactive product adoption.
  • •Partner with Solutions Consultants on expansion and renewal strategy, owning commercial opportunity for flat and at-risk renewals.
  • •Define and maintain mutual success plans, guiding customers through AI transformation and presenting ROI via business reviews.
  • •Facilitate use-case consultations and coordinate with Services to deliver outcomes for complex or technical implementations.

Pay and Benefits

Salary: EUR 89,000 - 100,000 annually
Equity and Bonus:Equity

Key Requirements

  • •3+ years driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
  • •Fluent Russian speaker.
  • •Strong ability to discover customer business problems, map workflows, and translate goals into implementation plans.
  • •Technical fluency to co-design, configure, and troubleshoot Notion workspaces and workflows.
  • •Commercial awareness to partner on renewal risk, expansion potential, and account strategy.
Experience:3+ yearsB2B software
Skills:Customer empathyAgencyUrgencyStakeholder managementProgram management
Languages:Russian
Tech Stack:NotionAI

Company Brief

Notion Labs
Notion builds a customizable all-in-one workspace for notes, docs, databases, and collaboration, now adding AI-powered features and enterprise capabilities to serve teams and organizations worldwide.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Revenue: USD 500M to 1B
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2016
Glassdoor
Glassdoor: 4.5
WebsiteLinkedInGlassdoor