Manager, Content Design

Discover Financial
New York, Virginia, Richmond
Workplace: HybridFull timeUSD 149,800 - 205,100 annuallyFunction: Content & Editorial (Writing/Editing)Experience: 5+ yearsSkills: ["Leadership","Mentoring","Collaboration","Communication","Problem-solving"]

Create accessible, accurate digital content that supports end-to-end user experiences across websites, UI, emails, push notifications, and chatbots. Lead design projects within the Experience Design team by partnering with product, tech, and business stakeholders, applying customer and market insights, and shaping content strategy and governance. Guide more junior designers, mentor the practice, and influence product direction through research, data, and a strong portfolio of leadership and impact.

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Discover Financial
Discover Financial
4 weeks ago

Manager, Content Design

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Last checked: 3 hours agoStatus: Live

Job Summary

Create accessible, accurate digital content that supports end-to-end user experiences across websites, UI, emails, push notifications, and chatbots. Lead design projects within the Experience Design team by partnering with product, tech, and business stakeholders, applying customer and market insights, and shaping content strategy and governance. Guide more junior designers, mentor the practice, and influence product direction through research, data, and a strong portfolio of leadership and impact.
Location: New York, Virginia, Richmond
Workplace: Hybrid
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)
Seniority: Mid level

Key Responsibilities

  • •Co-create innovative solutions to complex problems and influence product strategy using content design expertise.
  • •Craft compelling, accurate and accessible digital content experiences across multiple channels and user flows.
  • •Lead design projects by directing and delegating work for more junior team members and strengthening cross-functional partnerships.
  • •Apply data, research insights, scalability considerations, and tech constraints to focus on customer-centered and inclusive design.
  • •Present work across levels to communicate a human-centered point of view that influences strategic decision-making.

Pay and Benefits

Salary: USD 149,800 - 205,100 annually

Key Requirements

  • •At least 5 years of experience in content design, content strategy, or UX writing.
  • •Experience with and contributing to an established design system (5+ years).
  • •Experience collaborating with product, tech, and business partners (6+ years).
  • •Experience leading design projects or teams.
  • •Proficiency in design and prototyping tools such as Figma.
Experience:5+ years
Skills:LeadershipMentoringCollaborationCommunicationProblem-solving
Tech Stack:FigmaDesign systemsContent auditsTaxonomyTerminology lists

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn