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Modern Health
United States
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Empathy","Relationship-building","Presentation","Problem-solving"]

Join Modern Health’s Client Success team to support employer relationships, drive product adoption and engagement, and foster client retention and growth. You’ll partner with senior HR executives and business leaders, acting as a product expert, strategic consultant, and mental health champion to deliver an outstanding client experience and help customers hire more effectively.

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Modern Health
Modern Health
4 years ago

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Last checked: 7 hours agoStatus: Live

Job Summary

Join Modern Health’s Client Success team to support employer relationships, drive product adoption and engagement, and foster client retention and growth. You’ll partner with senior HR executives and business leaders, acting as a product expert, strategic consultant, and mental health champion to deliver an outstanding client experience and help customers hire more effectively.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Support Modern Health’s employer relationships to drive product adoption, engagement, and client retention and growth.
  • •Partner closely with senior HR executives and business leaders, serving as product expert, strategic consultant, and mental health champion.
  • •Set the standard for client happiness and industry expertise by delivering the best experience while helping clients improve hiring outcomes.
  • •Collaborate with internal teams to ensure successful onboarding, ongoing adoption, and renewal of client accounts.
  • •Address client inquiries and provide strategic guidance to maximize value and outcomes for employers.

Key Requirements

  • •Must be driven, creative, and passionate about joining a mission-driven health tech company.
  • •Strong communication and relationship-building skills to partner with HR executives and business leaders.
  • •Ability to serve as a product expert and strategic consultant to clients.
  • •Experience in supporting client adoption, retention, and growth in a SaaS/healthcare context
  • •Comfort with a fast-paced, remote-first work environment.
Experience:HealthcareSaaS
Skills:CommunicationEmpathyRelationship-buildingPresentationProblem-solving
Languages:English

Company Brief

Modern Health
Provides a mental health and well-being platform for employers, combining coaching, therapy, and self-guided digital resources to support employee mental health and improve workplace outcomes.
Industry: Mental Health
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn