Lead Teller

KeyCorp
United States
Workplace: OnsiteFull timeUSD 18.75 - 25 hourlyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Client service","Problem-solving","Coaching","Teamwork","Time management","Integrity","Sales and service"]

Serve as a trusted, in-branch advisor who troubleshoots complex client servicing issues, resolves cash-handling and teller-line problems, and ensures excellent day-to-day teller operations. Coach other tellers, manage scheduling and compliance with regulatory, security, and audit controls, and help clients achieve financial goals using Key’s financial wellness tools while transitioning them to bankers for deeper conversations.

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KeyCorp
KeyCorp
4 hours ago

Lead Teller

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as a trusted, in-branch advisor who troubleshoots complex client servicing issues, resolves cash-handling and teller-line problems, and ensures excellent day-to-day teller operations. Coach other tellers, manage scheduling and compliance with regulatory, security, and audit controls, and help clients achieve financial goals using Key’s financial wellness tools while transitioning them to bankers for deeper conversations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Troubleshoot and resolve more complex client servicing issues and teller-line needs.
  • •Coach tellers to ensure efficient, accurate teller functions in an in-person branch setting.
  • •Listen for financial wellness opportunities and transition clients to a Banker for deeper conversations.
  • •Manage day-to-day teller line operations, including scheduling, observing, and providing direction on operational/regulatory procedures.
  • •Ensure compliance with banking regulations and KeyBank security, audit, and balance procedures, including cash drawer balancing.

Pay and Benefits

Salary: USD 18.75 - 25 hourly

Key Requirements

  • •High school diploma, GED, or equivalent business experience (required).
  • •3+ years of demonstrated superior client relationship skills (required).
  • •3+ years of experienced cash handling (required).
  • •Working knowledge of PC with Windows-based applications and a calculator (required).
  • •Demonstrated ability to lead, motivate, foster teamwork, and organize multiple tasks (required).
Experience:3+ yearsBankingClient serviceCash handling
Education:High School
Skills:Client serviceProblem-solvingCoachingTeamworkTime managementIntegritySales and service
Licenses:Notary LicenseDriver's license
Certifications:Notary License
Tech Stack:WindowsPCCalculatorATMOnline BankingTelephone Banking

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn