Service Manager, Dealership

Lead dealership service operations to achieve revenue, gross profit, and customer satisfaction targets. Manage day-to-day performance using KPIs, drive standardized work and safety practices, oversee facilities maintenance and vendor compliance, and partner with OEM representatives on warranty, recalls, and facility audits. Recruit, develop, and mentor a service team of up to 40 while improving customer experience through continuous improvement and Lean/Kaizen initiatives.