Guest Services Associate

Miral Group
United Arab Emirates
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1+ yearsEducation: high_schoolSkills: ["Interpersonal skills","Integrity","Customer-centricity","Adaptability","Problem resolution"]

Serve as the first point of contact for guests at Miral Experiences’ Abu Dhabi attractions. Welcome visitors, provide clear information about shows and facilities, and sell tickets, merchandise, and services through a computerized POS system while accurately handling cash and reconciling registers. Support lost & found and safety operations, coordinate turnstiles and queues, and help distribute guest satisfaction surveys on provided tablets.

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Miral Group
Miral Group
3 days ago

Guest Services Associate

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Last checked: 43 minutes agoStatus: Live

Job Summary

Serve as the first point of contact for guests at Miral Experiences’ Abu Dhabi attractions. Welcome visitors, provide clear information about shows and facilities, and sell tickets, merchandise, and services through a computerized POS system while accurately handling cash and reconciling registers. Support lost & found and safety operations, coordinate turnstiles and queues, and help distribute guest satisfaction surveys on provided tablets.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Greet and welcome guests professionally, considering their unique needs.
  • •Process ticket and product sales via a computerized POS system and handle cash transactions accurately.
  • •Educate guests on promotions, pricing, shows, and attractions, and drive upselling/cross-selling.
  • •Manage lost and found and support safety operations, including first-response actions and evacuation protocols.
  • •Coordinate queue and turnstile operations and administer guest satisfaction surveys using provided tablets.

Key Requirements

  • •Higher secondary education or equivalent qualification.
  • •Minimum 1 year of operational experience in guest or customer service roles.
  • •Proficiency in English (spoken and written).
  • •Familiarity with basic computer operations.
  • •Strong interpersonal skills with genuine integrity and flexibility to adapt to changing guest needs.
Experience:1+ yearsHospitalityEntertainment
Education:High School
Skills:Interpersonal skillsIntegrityCustomer-centricityAdaptabilityProblem resolution
Languages:EnglishArabicRussianFarsiChinese
Tech Stack:POS systemComputerized POSTablets

Company Brief

Miral Group
Develops and operates destination attractions and leisure experiences in Abu Dhabi, including theme parks, entertainment venues, hotels, and real estate on Yas Island and other major tourism projects.
Industry: Theme Parks & Attractions
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2010
WebsiteLinkedIn