Junior Critical Harms Investigations & Incident Management Specialist

Roblox
Gurugram
Workplace: OnsiteFull timeFunction: Security & Public SafetyExperience: 3+ yearsEducation: bachelorsSkills: ["Written communication","Verbal communication","Prioritization","Process building","Cross-functional coordination","Investigation mindset","Stakeholder management"]

Investigate and respond to Roblox’s highest-risk critical harms incidents. Triage and lead rapid investigations using internal tools, data analysis, and OSINT to establish facts and root causes, then document findings and coordinate cross-functional stakeholders on a 24/7 on-call rotation. Communicate incident status and impact to leadership in real time, maintain incident playbooks, and support post-mortem root cause analysis to improve process, policy, and technology.

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Roblox
Roblox
1 day ago

Junior Critical Harms Investigations & Incident Management Specialist

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Last checked: 2 hours agoStatus: Live

Job Summary

Investigate and respond to Roblox’s highest-risk critical harms incidents. Triage and lead rapid investigations using internal tools, data analysis, and OSINT to establish facts and root causes, then document findings and coordinate cross-functional stakeholders on a 24/7 on-call rotation. Communicate incident status and impact to leadership in real time, maintain incident playbooks, and support post-mortem root cause analysis to improve process, policy, and technology.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Security & Public Safety
Seniority: Mid level

Key Responsibilities

  • •Support, then lead rapid investigations into critical and complex incidents, including threats against child safety, violent extremism, and other high-severity harms.
  • •Use internal tools, data analysis, and OSINT techniques to gather evidence, establish facts, and determine root cause.
  • •Serve as the primary point of contact across the company for relevant parties, including company leadership.
  • •Operate within a 24/7 on-call rotation and coordinate cross-functional stakeholders during incident response.
  • •Document investigations thoroughly and support post-mortem reviews to identify improvements in process, policy, or technology.

Key Requirements

  • •3+ years of relevant experience in investigations, incident management, and/or policy enforcement on a social platform.
  • •Experience managing high-pressure, sensitive, complex investigations with moderate to high supervision.
  • •Excellent written and verbal communication skills for articulating complex technical and sensitive issues to executive and non-technical audiences.
  • •Ability to use data analysis, internal dashboards, and investigation tools to support fact-finding.
  • •Bachelor’s degree.
Experience:3+ yearsSocial platformIncident managementOnline safetyOpen-source intelligence (OSINT)
Education:Bachelor's
Skills:Written communicationVerbal communicationPrioritizationProcess buildingCross-functional coordinationInvestigation mindsetStakeholder management
Languages:English
Tech Stack:OSINTInternal toolsData analysisInternal dashboardsIncident response playbooksRoot cause analysis

Eligibility

Visa:H-1B

Company Brief

Roblox
Operates an online platform for user-generated games and virtual experiences, enabling creators to build, publish, and monetize interactive 3D experiences for a global community of players.
Industry: Gaming
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2004
WebsiteLinkedIn