Lead Customer Success Account Manager

DocuSign
Washington
Workplace: RemoteFull timeUSD 128,200 - 201,450 annuallyFunction: Customer Success & Account ManagementExperience: 12+ yearsEducation: bachelorsSkills: ["Negotiation","Strategic thinking","Value analysis","Stakeholder management","Communication"]

Own a portfolio of strategic accounts and renewals in your assigned territory, driving adoption and measurable renewal outcomes. Build customer success and value strategies, identify growth opportunities, and negotiate favorable renewal terms while protecting trust. Lead rolling forecasts, assess account health and usage, and run regular business reviews. Collaborate across Sales, Pricing, Legal, RevOps, and Product to mitigate risk and improve future outcomes, serving as the primary customer contact.

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FursaFursa
DocuSign
DocuSign
16 hours ago

Lead Customer Success Account Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own a portfolio of strategic accounts and renewals in your assigned territory, driving adoption and measurable renewal outcomes. Build customer success and value strategies, identify growth opportunities, and negotiate favorable renewal terms while protecting trust. Lead rolling forecasts, assess account health and usage, and run regular business reviews. Collaborate across Sales, Pricing, Legal, RevOps, and Product to mitigate risk and improve future outcomes, serving as the primary customer contact.
Location: Washington
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Support Federal Civilian, DoD, IL-4 and IL-5 accounts to prevent risk and drive growth.
  • •Achieve revenue, bookings, and billings targets and maintain a rolling forecast with renewal risk updates.
  • •Develop and implement win/win negotiation strategies for strategic renewals while protecting customer trust.
  • •Conduct regular business reviews to ensure adoption, value realization, and alignment with customer objectives.
  • •Own full adoption strategy across multiple products and coordinate issue resolution and deployment support with internal teams.
Travel: Medium travel

Pay and Benefits

Salary: USD 128,200 - 201,450 annually
Equity and Bonus:Equity
Perks:Paid LeaveHealth InsuranceRetirementRsusLearning BudgetParental Leave

Key Requirements

  • •12+ years of experience in Sales, Renewal Management, Account Management and/or Customer Success.
  • •Experience with quota-carrying roles and meeting KPI targets.
  • •Proven ability to navigate complex deal negotiation cycles, including multi-year contracts.
  • •Experience leading adoption strategy across large-scale organizations as a change agent.
  • •Strong contract negotiation skills and ability to establish credibility with senior executives quickly.
Experience:12+ years
Education:Bachelor's
Skills:NegotiationStrategic thinkingValue analysisStakeholder managementCommunication
Tech Stack:SalesforceCRM

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

DocuSign
Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.
Industry: LegalTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2003
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor