3 days ago

Manager - CRM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Lead CRM campaign development by translating business needs into analytics-driven insights, functional/technical requirements, and implementation plans. Partner with product stakeholders to deliver high-quality outcomes through strong planning, stakeholder management, and QA/QC controls. Produce cost-effective, well-governed code and documentation while driving automation to reduce operational risk. Apply analytical and business analysis skills, plus AI/automation capabilities, to deliver incremental value and continuous improvements.

Location: Guangzhou

Workplace: Onsite

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Manager level

Key Responsibilities

•Partner with product stakeholders to deliver CRM campaigns.
•Translate business needs into actionable insights, requirements, and detailed implementation plans.
•Deliver high-quality outcomes with effective planning, stakeholder management, and quality controls.
•Produce cost-effective code and well-governed documentation, automating repetitive steps to reduce manual effort and operational risk.
•Implement QA/QC controls and support governance for campaign delivery and/or tooling development while role-modeling HSBC values and maintaining compliance.

Key Requirements

•Minimum 2 years hands-on experience in CRM, data analytics, AI/automation, or software engineering.
•Master’s or bachelor’s degree in data science, mathematics, statistics, computer science, or a related quantitative field.
•Strong Python and SQL for campaign development; knowledge of PEGA, AEM, and SFMC is a plus.
•Strong AI/machine learning and software development skills including Java, JavaScript, TypeScript, and Python; plus experience with Spring Boot/FastAPI, React/HTML/CSS, Google BigQuery/MariaDB/SQLite, and RESTful APIs is a plus.
•Strong analytical capability and solid business analysis skills; cross-functional collaboration, interpersonal skills, and delivery/management experience (e.g., PMP) are a plus.

Experience:2+ years

Education:Master's in data science, mathematics, statistics, computer science, or related quantitative fields

Skills:Cross-functional collaborationInterpersonal skillsResult-driven mindsetAnalytical capabilityStakeholder management

Certifications:PMP

Languages:English

Tech Stack:PythonSQLPEGAAEMSFMCAIMachine LearningJavaJavaScriptTypeScriptSpring BootFastAPIReactHTMLCSSGoogle BigQueryMariaDBSQLiteRESTful APIGCP

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

3 days ago

Manager - CRM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Guangzhou

Workplace: Onsite

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Manager level

Key Responsibilities

•Partner with product stakeholders to deliver CRM campaigns.
•Translate business needs into actionable insights, requirements, and detailed implementation plans.
•Deliver high-quality outcomes with effective planning, stakeholder management, and quality controls.
•Produce cost-effective code and well-governed documentation, automating repetitive steps to reduce manual effort and operational risk.
•Implement QA/QC controls and support governance for campaign delivery and/or tooling development while role-modeling HSBC values and maintaining compliance.

Key Requirements

•Minimum 2 years hands-on experience in CRM, data analytics, AI/automation, or software engineering.
•Master’s or bachelor’s degree in data science, mathematics, statistics, computer science, or a related quantitative field.
•Strong Python and SQL for campaign development; knowledge of PEGA, AEM, and SFMC is a plus.
•Strong AI/machine learning and software development skills including Java, JavaScript, TypeScript, and Python; plus experience with Spring Boot/FastAPI, React/HTML/CSS, Google BigQuery/MariaDB/SQLite, and RESTful APIs is a plus.
•Strong analytical capability and solid business analysis skills; cross-functional collaboration, interpersonal skills, and delivery/management experience (e.g., PMP) are a plus.

Experience:2+ years

Education:Master's in data science, mathematics, statistics, computer science, or related quantitative fields

Skills:Cross-functional collaborationInterpersonal skillsResult-driven mindsetAnalytical capabilityStakeholder management

Certifications:PMP

Languages:English

Tech Stack:PythonSQLPEGAAEMSFMCAIMachine LearningJavaJavaScriptTypeScriptSpring BootFastAPIReactHTMLCSSGoogle BigQueryMariaDBSQLiteRESTful APIGCP

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn