Manager - CRM

HSBC
Guangzhou
Workplace: OnsiteFull timeFunction: Marketing & GrowthExperience: 2+ yearsEducation: bachelorsSkills: ["Cross-functional collaboration","Interpersonal skills","Result-driven mindset","Delivery and management","Stakeholder management"]

Lead CRM campaign delivery by partnering with product and stakeholder teams to translate business needs into actionable insights, requirements, and implementation plans. Drive innovation and incremental value through strong planning, stakeholder management, quality controls, and measurable process improvements. Build cost-effective solutions with well-governed documentation, implement QA/QC controls, and support compliance and resilience governance. Manage cross-functional collaboration with a result-driven mindset.

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FursaFursa
HSBC
HSBC
1 month ago

Manager - CRM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Lead CRM campaign delivery by partnering with product and stakeholder teams to translate business needs into actionable insights, requirements, and implementation plans. Drive innovation and incremental value through strong planning, stakeholder management, quality controls, and measurable process improvements. Build cost-effective solutions with well-governed documentation, implement QA/QC controls, and support compliance and resilience governance. Manage cross-functional collaboration with a result-driven mindset.
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Manager level

Key Responsibilities

  • •Partner with multiple product stakeholders to deliver CRM campaigns.
  • •Translate business needs into actionable insights, requirements, and detailed implementation plans.
  • •Deliver high-quality outcomes using effective planning, stakeholder management, and quality controls.
  • •Produce cost-effective code and well-governed documentation; automate repetitive steps to reduce manual effort and operational risk.
  • •Implement QA/QC controls to ensure compliance and continuous improvement.

Key Requirements

  • •2+ years of hands-on experience in CRM, data analytics, AI/automation, or software engineering.
  • •Master’s or bachelor’s degree in data science, mathematics, statistics, computer science, or a related quantitative field.
  • •Strong analytical and business analysis skills.
  • •Fluent English (written and spoken) and ability to explain complex ideas and build stakeholder relationships.
  • •Proven experience in campaign development (Python, SQL required) or AI/automation/software development (AI/ML and required programming skills such as Java/JavaScript/TypeScript/Python).
Experience:2+ years
Education:Bachelor's
Skills:Cross-functional collaborationInterpersonal skillsResult-driven mindsetDelivery and managementStakeholder management
Languages:English
Tech Stack:PythonSQLPEGAAEMSFMCAIMachine LearningJavaJavaScriptTypeScriptFastAPISpring BootReactHTMLCSSGoogle BigQueryMariaDBSQLiteRESTful APIsGCP

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn