Retail Customer Support

Sutherland
Hyderabad
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Interpersonal skills","Problem-solving","Customer-focused mindset","Empathy"]

Be the customer-facing presence in a retail environment in Hyderabad, handling product, service, and store-policy inquiries with timely, professional service. You’ll assist customers with product selection, process transactions, returns, and exchanges via point-of-sale systems, and resolve complaints with empathy. Maintain accurate customer records, support store operations (merchandising and inventory checks), and collaborate with the team to deliver consistent service that drives customer loyalty.

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FursaFursa
Sutherland
Sutherland
3 hours ago

Retail Customer Support

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Last checked: 54 minutes agoStatus: Live

Job Summary

Be the customer-facing presence in a retail environment in Hyderabad, handling product, service, and store-policy inquiries with timely, professional service. You’ll assist customers with product selection, process transactions, returns, and exchanges via point-of-sale systems, and resolve complaints with empathy. Maintain accurate customer records, support store operations (merchandising and inventory checks), and collaborate with the team to deliver consistent service that drives customer loyalty.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries about products, services, and store policies in a timely, professional manner.
  • •Assist customers with product selection and provide recommendations based on their needs.
  • •Process customer transactions, returns, and exchanges accurately using point-of-sale systems.
  • •Address and resolve customer complaints with empathy and patience.
  • •Maintain accurate customer records and support store operations (merchandising, inventory checks, and organization).

Key Requirements

  • •Proven experience in retail, customer service, or a related customer-facing role (1–2 years preferred).
  • •Strong communication and interpersonal skills to interact professionally with diverse customers.
  • •Excellent problem-solving skills and a customer-focused mindset.
  • •Proficiency with point-of-sale (POS) systems and basic computer skills.
  • •Ability to work flexible hours, including weekends and holidays, as required.
Experience:1+ yearsRetailCustomer service
Skills:CommunicationInterpersonal skillsProblem-solvingCustomer-focused mindsetEmpathy
Languages:English
Tech Stack:Point-of-sale (POS) systems

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor