SpaceX

4 months ago

Sr. Technical Operations Engineer, Customer Success (Starlink)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Senior Technical Operations Engineer focusing on Starlink Customer Success, driving key user metrics, cross-functional issue triage, and process automation to improve the customer experience and product strategy. Leads feature launches and software automation projects, leverages data analytics, and collaborates across technical and business teams to enable reliable, worldwide broadband access.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Understand and drive core user metrics: Net Promoter Score, Customer Contact Ratio, Cancellation Ratio, Customer Satisfaction Score, and others.
•Work cross-functionally to triage, prioritize, and eliminate root causes of poor user experience across organizations (Network, physical product, UI/UX, support/customer success, billing, shipping, marketing, legal, communications, and more), and feedback loops to prevent the problems.
•Fix, delete, automate, or create new processes for fixing structural and emerging issues.
•Serve as product manager/project owner for feature launches and software automation projects.
•Define customer experience and product strategy to drive the next generation of broadband access across the globe.

Travel: Low travel

Key Requirements

•Bachelor’s degree in an engineering discipline.
•4+ years of professional experience in venture capital, management consulting, or operations/product management at a technology company.
•Willingness to dive deep into technical topics and data analytics.
•Demonstrated ability to jump into ill-defined problem spaces and drive positive outcomes.
•Knowledge of software development life-cycle and release process.

Experience:4+ years

Education:Bachelor's

Skills:CommunicationProblem-solvingAnalytical thinkingTeamwork

Languages:English

Tech Stack:PythonSQLR

Company Brief

SpaceX

Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: Hawthorne, United States

Founded: 2002

Glassdoor: 4.2

Website LinkedIn

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SpaceX

4 months ago

Sr. Technical Operations Engineer, Customer Success (Starlink)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Understand and drive core user metrics: Net Promoter Score, Customer Contact Ratio, Cancellation Ratio, Customer Satisfaction Score, and others.
•Work cross-functionally to triage, prioritize, and eliminate root causes of poor user experience across organizations (Network, physical product, UI/UX, support/customer success, billing, shipping, marketing, legal, communications, and more), and feedback loops to prevent the problems.
•Fix, delete, automate, or create new processes for fixing structural and emerging issues.
•Serve as product manager/project owner for feature launches and software automation projects.
•Define customer experience and product strategy to drive the next generation of broadband access across the globe.

Travel: Low travel

Key Requirements

•Bachelor’s degree in an engineering discipline.
•4+ years of professional experience in venture capital, management consulting, or operations/product management at a technology company.
•Willingness to dive deep into technical topics and data analytics.
•Demonstrated ability to jump into ill-defined problem spaces and drive positive outcomes.
•Knowledge of software development life-cycle and release process.

Experience:4+ years

Education:Bachelor's

Skills:CommunicationProblem-solvingAnalytical thinkingTeamwork

Languages:English

Tech Stack:PythonSQLR

Company Brief

SpaceX

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: Hawthorne, United States

Founded: 2002

Glassdoor: 4.2

Website LinkedIn