6 days ago

Technical Support Engineer German Speaker - Sales Cloud - FY27-Q3-1

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Provide end-to-end technical support to customers using Salesforce Sales Cloud, responding to urgent issues and ensuring high customer satisfaction. Diagnose and resolve complex technical and business problems, troubleshoot integrations, and communicate findings and recommendations clearly to customers and stakeholders. Maintain and improve knowledge base articles, collaborate cross-functionally for operational excellence, and proactively identify recurring issues to improve processes and documentation.

Location: Dublin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Own and manage the complete end-to-end customer support experience.
•Deliver exceptional customer service and ensure high customer satisfaction.
•Analyze, diagnose, and resolve complex technical and business-related issues.
•Troubleshoot integrations and technical challenges involving Salesforce technologies (including Apex, Visualforce, Lightning Web Components).
•Create, maintain, and improve knowledge base articles and collaborate cross-functionally on continuous improvement.

Key Requirements

•Customer-focused mindset with previous customer-facing experience.
•Degree or diploma in computing/STEM/Computer Science/Information Systems/Software Engineering (or equivalent practical experience).
•Strong troubleshooting and analytical problem-solving skills for complex technical and business issues.
•Programming knowledge (or ability to read/understand code) in one or more: Java, JavaScript, Python, PHP, Ruby, .NET, Perl.
•Fluency in English and German; additional European languages are highly valued (Italian, Spanish, Portuguese, French).

Skills:Customer-focusedTroubleshootingAnalytical problem-solvingPrioritizationWritten and verbal communication

Certifications:Salesforce certifications

Languages:EnglishGermanItalianSpanishPortugueseFrench

Tech Stack:SalesforceSales CloudApexVisualforceLightning Web ComponentsJavaJavaScriptPythonPHPRuby.NETPerlHTMLXMLAPIsSQLWeb serversProxy serversFirewallsNetworking concepts

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

6 days ago

Technical Support Engineer German Speaker - Sales Cloud - FY27-Q3-1

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Dublin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Own and manage the complete end-to-end customer support experience.
•Deliver exceptional customer service and ensure high customer satisfaction.
•Analyze, diagnose, and resolve complex technical and business-related issues.
•Troubleshoot integrations and technical challenges involving Salesforce technologies (including Apex, Visualforce, Lightning Web Components).
•Create, maintain, and improve knowledge base articles and collaborate cross-functionally on continuous improvement.

Key Requirements

•Customer-focused mindset with previous customer-facing experience.
•Degree or diploma in computing/STEM/Computer Science/Information Systems/Software Engineering (or equivalent practical experience).
•Strong troubleshooting and analytical problem-solving skills for complex technical and business issues.
•Programming knowledge (or ability to read/understand code) in one or more: Java, JavaScript, Python, PHP, Ruby, .NET, Perl.
•Fluency in English and German; additional European languages are highly valued (Italian, Spanish, Portuguese, French).

Skills:Customer-focusedTroubleshootingAnalytical problem-solvingPrioritizationWritten and verbal communication

Certifications:Salesforce certifications

Languages:EnglishGermanItalianSpanishPortugueseFrench

Tech Stack:SalesforceSales CloudApexVisualforceLightning Web ComponentsJavaJavaScriptPythonPHPRuby.NETPerlHTMLXMLAPIsSQLWeb serversProxy serversFirewallsNetworking concepts

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor