Customer Service Advisor - FPS (English Speaker - Rotating Shifts)

Farfetch
Lisbon
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Emotional intelligence","Critical thinking","Organizational skills","Teamwork","Listening"]

Be the face and voice of Farfetch Platform Solutions, delivering exceptional customer service across email, phone, and chat. Resolve customer queries and requests within the customer promise by taking ownership of case resolution, providing product/service guidance, and managing demanding situations with emotional intelligence. Collaborate with internal teams to support localization initiatives and continuously improve your own and the team’s performance in a fast-paced fashion environment.

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Farfetch
Farfetch
1 day ago

Customer Service Advisor - FPS (English Speaker - Rotating Shifts)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Be the face and voice of Farfetch Platform Solutions, delivering exceptional customer service across email, phone, and chat. Resolve customer queries and requests within the customer promise by taking ownership of case resolution, providing product/service guidance, and managing demanding situations with emotional intelligence. Collaborate with internal teams to support localization initiatives and continuously improve your own and the team’s performance in a fast-paced fashion environment.
Location: Lisbon
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Be the first point of contact, resolving customer queries and requests across email, phone, and chat.
  • •Represent Farfetch Platform Solutions to customers and partners with exceptional service.
  • •Provide product and service information and best advisory for related inquiries.
  • •Take ownership of case resolution and find solutions according to company processes and guidelines.
  • •Manage demanding customers professionally, focusing on solutions and retention while collaborating with internal teams on localization initiatives.

Pay and Benefits

Perks:Health InsuranceExtra DaysTrainingPaid Leave

Key Requirements

  • •1+ year of customer service experience, preferably in fashion and/or e-commerce.
  • •Excellent English proficiency in written and spoken form.
  • •Good IT skills, including Windows packages and confidence guiding customers on digital platforms.
  • •Ability to resolve complex customer issues with a positive approach and strong communication skills.
  • •Able to work rotating and late shifts.
  • •Passion for sports and sportswear is a plus.
Experience:1+ yearsFashionE-commerce
Skills:CommunicationEmotional intelligenceCritical thinkingOrganizational skillsTeamworkListening
Languages:English
Tech Stack:WindowsEmailPhoneChat

Company Brief

Farfetch
Global online luxury fashion marketplace connecting consumers with boutiques and brands worldwide, offering curated designer clothing, accessories, and personalized shopping services through technology-driven retail solutions.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2007
WebsiteLinkedIn