Customer Solution Strategy Lead

Cloudflare
Austin, Dallas, New York
Workplace: HybridFull timeUSD 273,000 - 341,000 annuallyFunction: Strategy & Corporate DevelopmentExperience: 10+ yearsSkills: ["Communication","Executive presence","Influencing","Bias for action","Curiosity","Project driving"]

Own the technical strategy for Cloudflare’s highest-value accounts, translating platform capabilities into adoption roadmaps across App Modernization, the Developer platform, and AI infrastructure. Act as the trusted link between Client Directors and Customer/Customer Engineering teams, orchestrating cross-functional stakeholders, advising C-level executives, developing expansion opportunities, and delivering measurable platform adoption and revenue influence outcomes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Cloudflare
Cloudflare
14 hours ago

Customer Solution Strategy Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own the technical strategy for Cloudflare’s highest-value accounts, translating platform capabilities into adoption roadmaps across App Modernization, the Developer platform, and AI infrastructure. Act as the trusted link between Client Directors and Customer/Customer Engineering teams, orchestrating cross-functional stakeholders, advising C-level executives, developing expansion opportunities, and delivering measurable platform adoption and revenue influence outcomes.
Location: Austin, Dallas, New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Mid level

Key Responsibilities

  • •Serve as a dedicated trusted advisor for 1–5 highest-value accounts, mapping customers’ technical ecosystems to Cloudflare’s platform capabilities
  • •Develop account-specific platform adoption roadmaps across App Modernization, Developer platform, and AI; define sequencing and milestones
  • •Coordinate SE, CS, and Product resources to align on adoption milestones and run the account operating rhythm
  • •Engage executive technical decision-makers (CTOs, VPs of Engineering, Platform Architects) to guide platform strategy and address blockers
  • •Identify, qualify, and develop platform expansion opportunities, and feed strategic customer requirements into Product roadmap discussions

Pay and Benefits

Salary: USD 273,000 - 341,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

  • •10+ years of experience in customer engineering leadership, product management, consulting, or technical strategy in a global SaaS or infrastructure environment
  • •Exceptional communication skills to influence C-level executives and internal product leaders
  • •7+ years of deployment experience in a similar technical leadership or customer engineering role
  • •Strong understanding of AI and security challenges, with knowledge of security architecture, design, and operations
  • •Proven experience working with customers and partners to successfully design and deploy solutions (including cloud implementations such as Microsoft 365, Azure, Google, and AWS)
Experience:10+ yearsSaaSInfrastructureSecurity
Skills:CommunicationExecutive presenceInfluencingBias for actionCuriosityProject driving
Languages:English
Tech Stack:WorkersR2D1Durable ObjectsWorkers KVPagesQueuesWorkers AIVectorizeAI GatewayMicrosoft 365AzureGoogleAWS

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn