VP -Digital Products (Mumbai, MH, IN, 400063)

HSBC
Mumbai
Workplace: OnsiteFull timeFunction: Product ManagementEducation: mastersSkills: ["Stakeholder management","Governance","Risk management","Issue management","Independent judgment"]

Own the strategy, commercialization, and delivery of mobile banking channels for IWPB, treating the channel as a profit center. Lead the payments strategy for retail and expand a standalone UPI payments app into a broader “super app” proposition. Drive adoption, engagement, and transaction revenue, while ensuring strong digital governance, controls, RBI-aligned regulatory responsiveness, and coordinated delivery with Technology, Cyber/Information Security, Risk, Compliance, Legal, Marketing, Sales, and Frontline teams.

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HSBC
HSBC
1 day ago

VP -Digital Products (Mumbai, MH, IN, 400063)

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Job Summary

Own the strategy, commercialization, and delivery of mobile banking channels for IWPB, treating the channel as a profit center. Lead the payments strategy for retail and expand a standalone UPI payments app into a broader “super app” proposition. Drive adoption, engagement, and transaction revenue, while ensuring strong digital governance, controls, RBI-aligned regulatory responsiveness, and coordinated delivery with Technology, Cyber/Information Security, Risk, Compliance, Legal, Marketing, Sales, and Frontline teams.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Sr. Director level

Key Responsibilities

  • •Create and execute the mobile banking strategy to drive adoption, engagement, revenue, and cost-to-serve outcomes.
  • •Commercialize features to increase mobile banking penetration and active usage, including building and commercializing the Mobile UPI Payments app beyond payments.
  • •Define and execute the transaction revenue strategy (pricing, journeys, offers, partnerships, eligibility, funnels) and improve customer service and sales from digital interactions.
  • •Establish governance for mobile and payments initiatives, ensure implementation aligns with HSBC standards and compliance policies, and respond to evolving regulatory and technological changes.
  • •Lead end-to-end transformation delivery and manage ecosystem partners (e.g., NPCI, UIDAI, payment gateways/aggregators), including performance reviews, SLAs, release coordination, and incident communications.

Key Requirements

  • •Post-graduate degree in Management or Information Technology (or equivalent).
  • •10–12 years’ experience in Banking, Payments, Channels, or Digital Product roles.
  • •Strong understanding of technology, process management, online marketing methods, payment systems, and banking.
  • •Practical understanding of digital governance and controls in a regulated environment, including evidence readiness with Risk/Compliance.
  • •Awareness of cyber risks and controls relevant to business-led digital channels, including access control concepts and third-party risk basics.
Experience:BankingPaymentsDigital channels
Education:Master's
Skills:Stakeholder managementGovernanceRisk managementIssue managementIndependent judgment
Tech Stack:Mobile bankingUPISuper appRBI requirementsNPCIUIDAIPayment gateway2FAMaker-checker

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn