Renewals Manager

Eve
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 1-3 yearsSkills: ["Process orientation","Commercial instinct","Communication","Grit","Tool fluency","Account research"]

Own and scale enterprise auto-renewal operations, including processing, forecast hygiene, and contract audits to drive 95%+ on-time renewal close. Partner with the Scaled CSM and Renewals Team Lead on renewal motion, T-120 renewal briefs, and commercial prep using account research and data. Build the renewals function as the first hire, ship playbooks/tooling, and collaborate with CSMs, AEs, deal desk, and Finance while using AI to accelerate outreach and drafting.

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FursaFursa
Eve
Eve
18 hours ago

Renewals Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own and scale enterprise auto-renewal operations, including processing, forecast hygiene, and contract audits to drive 95%+ on-time renewal close. Partner with the Scaled CSM and Renewals Team Lead on renewal motion, T-120 renewal briefs, and commercial prep using account research and data. Build the renewals function as the first hire, ship playbooks/tooling, and collaborate with CSMs, AEs, deal desk, and Finance while using AI to accelerate outreach and drafting.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own the renewals ops layer: run auto-renewal processing, forecast hygiene, and contract audits to reach 95%+ on-time renewal close for Enterprise accounts
  • •Support scaled renewal motion with automation and light-touch execution to keep Gross Retention at 97%+
  • •Partner on enterprise renewal strategy by handling T-120 renewal briefs, commercial prep, and account research (including drafting documents)
  • •Ramp to account ownership by running A2 renewals and complex mid-market escalations independently while contributing to Enterprise Gross Retention
  • •Build and scale the renewals function by shipping playbooks, tooling, and documentation and collaborating across GTM teams

Pay and Benefits

Equity and Bonus:Equity
Perks:401kHealth InsuranceDentalVisionLife InsuranceShort TermLong TermTelecomm StipendFlexible TimeReimbursement

Key Requirements

  • •1-3 years in SaaS renewals, customer success operations, sales operations, or account management
  • •Hands-on experience in a customer success platform (Vitally, Gainsight, Catalyst) and a CRM (HubSpot, Salesforce)
  • •Comfort working with usage data, product signals, and forecast inputs
  • •Exposure to the contract lifecycle, including proposals, redlines, and signature workflow
  • •Process and communication strength: manage many moving parts and communicate clearly in writing and on calls
Experience:1-3 yearsSaaSCustomer successSales operationsAccount management
Skills:Process orientationCommercial instinctCommunicationGritTool fluencyAccount research
Tech Stack:VitallyGainsightCatalystHubSpotSalesforceAIUsage dataForecast inputs

Company Brief

Eve
Eve is a legal AI platform for plaintiff law firms. Its EveOS product helps firms with intake, case analysis, drafting, discovery, and legal research, aiming to improve efficiency, compliance, and case outcomes across high-volume plaintiff practices.
Industry: LegalTech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Headquarters: San Mateo, United States
WebsiteLinkedIn