Adyen

3 days ago

Customer Advocacy Lead, Europe

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 48 minutes agoStatus: Live

Job Summary

Elevate Adyen’s and its merchants’ voices across Europe by building Customer Advisory Boards, executive engagement programs, and merchant communities. Embed customer insights into product innovation and decision-making, and represent Adyen in industry boards and working groups. Translate industry and regulatory developments into actionable insights for internal teams and customers, and amplify Adyen’s expertise through thought leadership, conferences, and close partnership with Marketing and PR.

Location: Amsterdam, London

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Design, launch, and steward Customer Advisory Boards for strategic merchants across Europe.
•Build and scale merchant communities and executive engagement programs to deepen relationships and foster peer collaboration.
•Integrate customer perspectives into internal and external decision-making and innovation processes.
•Represent Adyen in industry boards, forums, and working groups; influence external stakeholders by aligning Adyen and merchant perspectives.
•Develop and publish thought leadership content and lead conference speaking strategy in partnership with Marketing, PR, and Communications.

Key Requirements

•5+ years of experience in customer advocacy, customer marketing, product, strategy, partnerships, or related roles within B2B SaaS, fintech, risk, or payments.
•Proven track record building and scaling Customer Advisory Boards, executive engagement programs, and customer communities.
•Experience engaging enterprise/strategic accounts, including influencing C-suite stakeholders.
•Demonstrated ability to shape product strategy and roadmaps using customer insights and market feedback.
•Deep understanding of the payments ecosystem and ability to translate industry trends into actionable insights.

Experience:5+ yearsB2B SaaSFintechPayments

Skills:Executive presenceStrategic mindsetCross-functional leadershipStorytellingPublic speaking

Languages:English

Company Brief

Adyen

Global payments company providing a unified platform for accepting payments, risk management, and financial services to merchants and enterprises across online, mobile, and in-store channels.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 2006

Website LinkedIn

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Adyen

3 days ago

Customer Advocacy Lead, Europe

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 48 minutes agoStatus: Live

Job Summary

Location: Amsterdam, London

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Design, launch, and steward Customer Advisory Boards for strategic merchants across Europe.
•Build and scale merchant communities and executive engagement programs to deepen relationships and foster peer collaboration.
•Integrate customer perspectives into internal and external decision-making and innovation processes.
•Represent Adyen in industry boards, forums, and working groups; influence external stakeholders by aligning Adyen and merchant perspectives.
•Develop and publish thought leadership content and lead conference speaking strategy in partnership with Marketing, PR, and Communications.

Key Requirements

•5+ years of experience in customer advocacy, customer marketing, product, strategy, partnerships, or related roles within B2B SaaS, fintech, risk, or payments.
•Proven track record building and scaling Customer Advisory Boards, executive engagement programs, and customer communities.
•Experience engaging enterprise/strategic accounts, including influencing C-suite stakeholders.
•Demonstrated ability to shape product strategy and roadmaps using customer insights and market feedback.
•Deep understanding of the payments ecosystem and ability to translate industry trends into actionable insights.

Experience:5+ yearsB2B SaaSFintechPayments

Skills:Executive presenceStrategic mindsetCross-functional leadershipStorytellingPublic speaking

Languages:English

Company Brief

Adyen

Global payments company providing a unified platform for accepting payments, risk management, and financial services to merchants and enterprises across online, mobile, and in-store channels.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 2006

Website LinkedIn