Service Manager, Multi-Domain Products (Hybrid)

RTX
Atlanta
Workplace: HybridFull timeUSD 107,500 - 204,500 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 8+ yearsEducation: high_schoolSkills: ["Leadership","Communication","Analytical","Problem-solving","Collaboration","Root-cause analysis"]

Lead service strategy and day-to-day support operations for a multi-domain solutions portfolio, partnering with customers, product management, engineering, and operations to drive consistent incident, problem, and change management. Establish SLAs, KPIs, and governance, manage customer support teams and escalations, and ensure new releases and integrations are service-ready with clear models and documentation. Use operational data to improve service performance and deliver executive reporting while mentoring a high-performing service organization.

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FursaFursa
RTX
RTX
1 day ago

Service Manager, Multi-Domain Products (Hybrid)

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Last checked: 1 day agoStatus: Live

Job Summary

Lead service strategy and day-to-day support operations for a multi-domain solutions portfolio, partnering with customers, product management, engineering, and operations to drive consistent incident, problem, and change management. Establish SLAs, KPIs, and governance, manage customer support teams and escalations, and ensure new releases and integrations are service-ready with clear models and documentation. Use operational data to improve service performance and deliver executive reporting while mentoring a high-performing service organization.
Location: Atlanta
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Develop and maintain service strategy for the multi-domain solutions portfolio aligned to business goals and customer needs.
  • •Define service standards, SLAs, KPIs, and operational requirements, and oversee service governance and continuous improvement.
  • •Lead day-to-day service delivery operations across multiple product and technology domains, including incident, problem, change, and escalation handling.
  • •Manage customer support teams and ensure high-quality case handling and customer communication while improving satisfaction metrics.
  • •Ensure portfolio enablement and readiness for new products and releases, partnering with product and engineering to influence roadmap decisions.

Pay and Benefits

Salary: USD 107,500 - 204,500 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree with minimum 5 years experience.
  • •5+ years of service management, support leadership, or operations management experience in technology or multi-domain solution environments.
  • •Experience working with customers and stakeholders in high-impact service environments.
  • •Proven ability to manage complex portfolios and coordinate cross-functional teams.
  • •Bid and proposal experience/gate review experience.
Experience:8+ yearsTechnologyMulti-domain solutionsAerospaceDefense
Education:High School
Skills:LeadershipCommunicationAnalyticalProblem-solvingCollaborationRoot-cause analysis

Eligibility

Nationality:US National

Company Brief

RTX
Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Arlington, United States
Founded: 2020
Website