Senior Customer Success Manager

Crusoe
Denver
Workplace: OnsiteFull timeUSD 190,000 - 215,000Function: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Interpersonal skills","Presentation skills","Relationship building","Adaptability"]

Own customer success for enterprise clients by building long-lasting relationships and guiding them through the technical journey of adopting cloud-based AI and ML solutions. Serve as a technical liaison between customers and internal teams, provide guidance on Kubernetes deployments, monitor progress against KPIs/ROI, and coordinate product and engineering feedback. Deliver training, address issues quickly, and help create customer advocacy through case studies.

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FursaFursa
Crusoe
Crusoe
2 months ago

Senior Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own customer success for enterprise clients by building long-lasting relationships and guiding them through the technical journey of adopting cloud-based AI and ML solutions. Serve as a technical liaison between customers and internal teams, provide guidance on Kubernetes deployments, monitor progress against KPIs/ROI, and coordinate product and engineering feedback. Deliver training, address issues quickly, and help create customer advocacy through case studies.
Location: Denver
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Develop and maintain long-lasting customer relationships, understanding business needs and technical requirements.
  • •Act as a technical liaison between customers and internal technical teams to align on goals and execution.
  • •Provide technical guidance and support for implementing and optimizing cloud-based AI and ML solutions, including Kubernetes deployments.
  • •Monitor customer progress and report on KPIs and ROI, coordinating customer journeys with product and engineering teams.
  • •Deliver customer training and resolve customer concerns to ensure satisfaction, retention, and advocacy through case studies.

Pay and Benefits

Salary: USD 190,000 - 215,000
Equity and Bonus:Equity
Perks:RsusPaid LeaveHealth InsuranceDentalVisionHsaParental LeaveLife InsuranceLong-term DisabilityLearning Budget401kVolunteer TimeCell Phone

Key Requirements

  • •Bachelor’s degree in Computer Science, Engineering, or a related field (advanced degree preferred).
  • •Proven experience in customer success or technical account management in a technology-driven environment.
  • •Strong technical foundation in cloud computing, AI, and ML, with the ability to communicate complex concepts simply.
  • •Excellent interpersonal, communication, and presentation skills.
  • •Demonstrated ability to build relationships at all organizational levels and adapt in fast-paced, ambiguous environments.
Experience:CloudAIML
Education:Bachelor's in Computer Science, Engineering
Skills:CommunicationInterpersonal skillsPresentation skillsRelationship buildingAdaptability
Tech Stack:KubernetesCloud computingAIML

Company Brief

Crusoe
Builds vertically integrated, energy-first AI infrastructure and purpose-built AI data centers (Crusoe Cloud), leveraging clean/stranded energy to power large-scale GPU compute for AI training and inference.
Industry: Data Centers
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: Denver, United States
Founded: 2018
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor