Crusoe

3 weeks ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own customer success for enterprise clients by building long-lasting relationships and guiding them through the technical journey of adopting cloud-based AI and ML solutions. Serve as a technical liaison between customers and internal teams, provide guidance on Kubernetes deployments, monitor progress against KPIs/ROI, and coordinate product and engineering feedback. Deliver training, address issues quickly, and help create customer advocacy through case studies.

Location: Denver

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Develop and maintain long-lasting customer relationships, understanding business needs and technical requirements.
•Act as a technical liaison between customers and internal technical teams to align on goals and execution.
•Provide technical guidance and support for implementing and optimizing cloud-based AI and ML solutions, including Kubernetes deployments.
•Monitor customer progress and report on KPIs and ROI, coordinating customer journeys with product and engineering teams.
•Deliver customer training and resolve customer concerns to ensure satisfaction, retention, and advocacy through case studies.

Pay and Benefits

Salary: USD 190,000 - 215,000

Equity and Bonus:Equity

Perks:RsusPaid LeaveHealth InsuranceDentalVisionHsaParental LeaveLife InsuranceLong-term DisabilityLearning Budget401kVolunteer TimeCell Phone

Key Requirements

•Bachelor’s degree in Computer Science, Engineering, or a related field (advanced degree preferred).
•Proven experience in customer success or technical account management in a technology-driven environment.
•Strong technical foundation in cloud computing, AI, and ML, with the ability to communicate complex concepts simply.
•Excellent interpersonal, communication, and presentation skills.
•Demonstrated ability to build relationships at all organizational levels and adapt in fast-paced, ambiguous environments.

Experience:CloudAIML

Education:Bachelor's in Computer Science, Engineering

Skills:CommunicationInterpersonal skillsPresentation skillsRelationship buildingAdaptability

Tech Stack:KubernetesCloud computingAIML

Company Brief

Crusoe

Builds vertically integrated, energy-first AI infrastructure and purpose-built AI data centers (Crusoe Cloud), leveraging clean/stranded energy to power large-scale GPU compute for AI training and inference.

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Crusoe

3 weeks ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Denver

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Develop and maintain long-lasting customer relationships, understanding business needs and technical requirements.
•Act as a technical liaison between customers and internal technical teams to align on goals and execution.
•Provide technical guidance and support for implementing and optimizing cloud-based AI and ML solutions, including Kubernetes deployments.
•Monitor customer progress and report on KPIs and ROI, coordinating customer journeys with product and engineering teams.
•Deliver customer training and resolve customer concerns to ensure satisfaction, retention, and advocacy through case studies.

Pay and Benefits

Salary: USD 190,000 - 215,000

Equity and Bonus:Equity

Perks:RsusPaid LeaveHealth InsuranceDentalVisionHsaParental LeaveLife InsuranceLong-term DisabilityLearning Budget401kVolunteer TimeCell Phone

Key Requirements

•Bachelor’s degree in Computer Science, Engineering, or a related field (advanced degree preferred).
•Proven experience in customer success or technical account management in a technology-driven environment.
•Strong technical foundation in cloud computing, AI, and ML, with the ability to communicate complex concepts simply.
•Excellent interpersonal, communication, and presentation skills.
•Demonstrated ability to build relationships at all organizational levels and adapt in fast-paced, ambiguous environments.

Experience:CloudAIML

Education:Bachelor's in Computer Science, Engineering

Skills:CommunicationInterpersonal skillsPresentation skillsRelationship buildingAdaptability

Tech Stack:KubernetesCloud computingAIML

Company Brief

Crusoe

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor