IT Service Technician

GovCIO
Houston
Workplace: OnsiteFull timeUSD 53,040 - 53,040 annuallyFunction: Field Service, Maintenance & Skilled Trades0Education: high_schoolSkills: ["Problem-solving","Analytical abilities","Technical proficiency"]

Provide onsite IT support for a federal customer in Houston, coordinating with support teams and using the ServiceNow ticketing system to troubleshoot, repair, and restore services. Install, maintain, and troubleshoot networks and servers, perform hardware/software refresh and integrations, manage routine maintenance (including SCCM patching and upgrades), and support end-user needs such as VPN/Citrix access, device encryption, cabling, and asset inventory/disposal.

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FursaFursa
GovCIO
GovCIO
6 days ago

IT Service Technician

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide onsite IT support for a federal customer in Houston, coordinating with support teams and using the ServiceNow ticketing system to troubleshoot, repair, and restore services. Install, maintain, and troubleshoot networks and servers, perform hardware/software refresh and integrations, manage routine maintenance (including SCCM patching and upgrades), and support end-user needs such as VPN/Citrix access, device encryption, cabling, and asset inventory/disposal.
Location: Houston
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Provide onsite support for IT activities and coordinate with help desks, customers, and technical teams to resolve problems.
  • •Perform operation and/or maintenance for networks and servers, including installing, troubleshooting, and maintaining equipment.
  • •Use ServiceNow ticketing for on-call support to identify, research, and resolve technical issues.
  • •Conduct routine maintenance and analysis, including installing operating system patches/upgrades via SCCM Software Center.
  • •Support end-user needs such as VPN/Citrix connectivity, encryption of devices, cabling, tier 2 troubleshooting (hardware/OS reinstall/device swapping), and asset inventory/disposal preparation.
Travel: Low travel

Pay and Benefits

Salary: USD 53,040 annually

Key Requirements

  • •High school with 0-3 years (or commensurate) experience.
  • •US Citizen.
  • •High degree of technical proficiency with excellent problem-solving and analytical skills.
  • •Minimum 6 months’ experience troubleshooting Apple Macintosh software and hardware in a customer service role (preferred).
  • •Be able to obtain and hold a Public Trust Clearance; earn required IT certifications after hire (A+, ITIL Foundation, HDI, and one of Security+, Network+, or Server+ within six months).
Education:High School
Skills:Problem-solvingAnalytical abilitiesTechnical proficiency
Certifications:A+ITIL FoundationHDISecurity+Network+Server+
Languages:English
Tech Stack:ServiceNowSCCMSCCM Software CenterVPNCitrixMicrosoft Operating SystemsApple MacintoshPublic Trust

Eligibility

Nationality:US National
Security Clearance:Public Trust

Company Brief

GovCIO
Provides IT modernization, cloud, cybersecurity, data analytics, and managed services to U.S. federal civilian and defense agencies, delivering technology solutions and mission support to improve government operations and security.
Industry: Professional Services
Growth: Established Company
Headquarters: Herndon, United States
WebsiteLinkedIn