Associate-Digital Product Management

American Express
Gurugram
Workplace: HybridFull timeFunction: Communications, PR & CommunitySkills: ["Relationship-building","Consultative engagement","Communication","Influencing","Problem-solving"]

Lead strategic projects across Disputes applications globally, focusing on technology and product features that innovate American Express’s customer servicing capabilities. Partner with Product Managers and product owners in multiple sites to drive programme and project delivery, uphold compliance and market regulations, and support business architecture to create tactical roadmaps for major technology programs. Report to the Product Manager for Case Management and collaborate with Disputes, Fraud & Banking teams and technical project partners.

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FursaFursa
American Express
American Express
1 week ago

Associate-Digital Product Management

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead strategic projects across Disputes applications globally, focusing on technology and product features that innovate American Express’s customer servicing capabilities. Partner with Product Managers and product owners in multiple sites to drive programme and project delivery, uphold compliance and market regulations, and support business architecture to create tactical roadmaps for major technology programs. Report to the Product Manager for Case Management and collaborate with Disputes, Fraud & Banking teams and technical project partners.
Location: Gurugram
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Lead strategic projects across Disputes applications globally, focusing on technology and features that innovate customer servicing functions.
  • •Drive programme and project delivery by establishing business project plans and partnering with Technology and Disputes, Fraud & Banking organizations.
  • •Uphold compliance and market regulations by identifying opportunities for customer experience and shareholder outcome transformation.
  • •Support business architecture workstreams to define steps toward complex capability development and tactical roadmaps for major technology programs.
  • •Partner with product owners and teams across multiple sites and influence outcomes within a matrixed organization.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityRetirementParental LeavePaid ParentalWellness Stipend

Key Requirements

  • •Experience of the Full Disputes lifecycle through job or project experience.
  • •Proficiency using Excel for executive reporting and presentations, including PowerPoint and Power BI.
  • •Understand project management and the project delivery lifecycle.
  • •Comfort and experience working with both business and technology groups, including IT solutioning and business process reengineering.
  • •Experience supporting or leading strategic planning activities, with the ability to explain technical concepts to non-technical audiences.
Skills:Relationship-buildingConsultative engagementCommunicationInfluencingProblem-solving
Tech Stack:ExcelPowerPointPower BIAgileProduct Owner

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn