HSBC

1 month ago

US CONTACT CENTER PREMIER SPECIALIST (Buffalo, NY, US, 14210)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: Just nowStatus: Live

Job Summary

Customer-facing role in HSBC’s US Contact Center, delivering high-quality chat support to Premier and Private Bank clients. Responsibilities include resolving queries on multiple products, navigating to resolutions, following procedures, and detecting potential fraud, all within a fast-paced, high-volume environment.

Location: Buffalo

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Provide high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible
•Maintain attention to detail and high accuracy in directing and navigating customers to appropriate resolutions in a timely manner
•Adhere to chat procedures and guidelines, takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
•Maintain a working knowledge of regulations to identify risk or fraudulent activity to protect both the customer and the bank
•Handle multiple banking products (credit card, internet banking, deposits)
•Generate customer loyalty through strong knowledge of key products and services
•Be responsible for achieving individual targets and goals within a team-based environment

Key Requirements

•High school diploma or General Educational Development (GED)
•Customer-centric with the ability to thrive in a team environment
•Ability to deliver on promises and meet customer service expectations
•Ability to work in a high-volume, fast-paced environment
•Proficiency with personal computers and basic software packages

Experience:BankingFinancial services

Education:High School

Skills:CommunicationTeamworkCustomer serviceAttention to detailProblem-solving

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

1 month ago

US CONTACT CENTER PREMIER SPECIALIST (Buffalo, NY, US, 14210)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: Just nowStatus: Live

Job Summary

Location: Buffalo

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Provide high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible
•Maintain attention to detail and high accuracy in directing and navigating customers to appropriate resolutions in a timely manner
•Adhere to chat procedures and guidelines, takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
•Maintain a working knowledge of regulations to identify risk or fraudulent activity to protect both the customer and the bank
•Handle multiple banking products (credit card, internet banking, deposits)
•Generate customer loyalty through strong knowledge of key products and services
•Be responsible for achieving individual targets and goals within a team-based environment

Key Requirements

•High school diploma or General Educational Development (GED)
•Customer-centric with the ability to thrive in a team environment
•Ability to deliver on promises and meet customer service expectations
•Ability to work in a high-volume, fast-paced environment
•Proficiency with personal computers and basic software packages

Experience:BankingFinancial services

Education:High School

Skills:CommunicationTeamworkCustomer serviceAttention to detailProblem-solving

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn