Client Relations Agent (Fluent in Dutch, French and English)
Hermes
Belgium
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 6+ yearsSkills: ["Customer focus","Empathetic communication","Interpersonal skills","Organization","Teamwork","Conflict management","Stress management","Analytical thinking"]Serve as a Client Relations Agent for Hermès across the Benelux-Nordics region, providing customers with a high-quality omnichannel experience via phone, email, and digital channels. Based at the Brussels headquarters, you’ll answer customer inquiries, deliver detailed product and service information, explain purchase and returns procedures, and coordinate follow-up with the relevant stores—ensuring strong customer and store relationship quality.

