Client Relations Agent (Fluent in Dutch, French and English)

Hermes
Belgium
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 6+ yearsSkills: ["Customer focus","Empathetic communication","Interpersonal skills","Organization","Teamwork","Conflict management","Stress management","Analytical thinking"]

Serve as a Client Relations Agent for Hermès across the Benelux-Nordics region, providing customers with a high-quality omnichannel experience via phone, email, and digital channels. Based at the Brussels headquarters, you’ll answer customer inquiries, deliver detailed product and service information, explain purchase and returns procedures, and coordinate follow-up with the relevant stores—ensuring strong customer and store relationship quality.

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Hermes
Hermes
2 months ago

Client Relations Agent (Fluent in Dutch, French and English)

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Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a Client Relations Agent for Hermès across the Benelux-Nordics region, providing customers with a high-quality omnichannel experience via phone, email, and digital channels. Based at the Brussels headquarters, you’ll answer customer inquiries, deliver detailed product and service information, explain purchase and returns procedures, and coordinate follow-up with the relevant stores—ensuring strong customer and store relationship quality.
Location: Belgium
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Act as a representative of Hermès to ensure customer satisfaction across Benelux-Nordics countries.
  • •Be the main point of contact for end customers via phone, email, and other digital channels, delivering a seamless omnichannel experience.
  • •Provide comprehensive product information including features, availability, and reservations.
  • •Explain procedures for purchases, returns, and exchanges, and ensure follow-up with the relevant store.
  • •Maintain high-quality customer and store relationships in line with the company service philosophy.

Key Requirements

  • •Experience in the hotel, retail, or e-commerce sector, especially handling a sophisticated and international clientele.
  • •Fluency in French, Dutch, and English with strong verbal and written communication skills.
  • •Strong customer service mindset with empathy, friendliness, and a customer-first approach.
  • •Excellent organization and prioritization skills.
  • •Proficiency in using multiple software applications and the ability to manage several programs simultaneously.
Experience:6+ years
Skills:Customer focusEmpathetic communicationInterpersonal skillsOrganizationTeamworkConflict managementStress managementAnalytical thinking
Languages:FrenchDutchEnglish

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn