Care Centre Officer- Medical 1 1 (Cairo, EG)

Allianz
Cairo
Workplace: OnsiteFull timeFunction: Healthcare (Clinical, Medical, Wellness)Skills: ["Customer service","Communication","Teamwork","Problem-solving","Adaptability"]

Provide responsive contact centre support for medical and insurance-related inquiries, handling claims guidance, pre-certification, and adjudication while upholding service standards across phone, email, and live chat. Leverage AI insights to empower the team, develop product knowledge, and ensure timely and accurate information to clients in a pressurized, customer-facing environment.

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FursaFursa
Allianz
Allianz
6 months ago

Care Centre Officer- Medical 1 1 (Cairo, EG)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Provide responsive contact centre support for medical and insurance-related inquiries, handling claims guidance, pre-certification, and adjudication while upholding service standards across phone, email, and live chat. Leverage AI insights to empower the team, develop product knowledge, and ensure timely and accurate information to clients in a pressurized, customer-facing environment.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Healthcare (Clinical, Medical, Wellness)

Key Responsibilities

  • •Pre-certification and adjudication of medical claims with policy guidelines and provide guidance on medical case review and authorization over the phone.
  • •Respond to queries regarding cover, claims, hospitalization, and complaints.
  • •Uphold department service standards across phone, email, live chat, and customer experience metrics such as satisfaction and NPS.
  • •Leverage AI insights to empower the team with direction and foster collaboration.
  • •Develop extensive product knowledge to deliver timely and accurate information to clients and use AI-driven feedback to support employee wellbeing.

Key Requirements

  • •Medical background is a must (Veterinary Medicine, Pharmacy, Science etc).
  • •6 months - 3 years of experience.
  • •Experience in a customer facing role is beneficial.
  • •Insurance experience is a plus.
  • •Previous experience in Call Centre environment would be beneficial.
Experience:HealthcareInsuranceCustomer service
Skills:Customer serviceCommunicationTeamworkProblem-solvingAdaptability
Tech Stack:Microsoft OfficeAI-enhanced service platforms

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn