Corporate Travel Consultant (Pune, IN)

Air Arabia
Pune
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Customer service","Relationship building","Confidentiality"]

Provide high-quality customer service to corporate clients and suppliers, supporting day-to-day travel operations through client queries, bookings, and ticketing. Ensure accurate processing of corporate bookings and visas, handle complaints calmly, and meet SLA response requirements. Build long-term relationships with travel trade community and business houses, research market opportunities, and help achieve revenue targets while maintaining confidentiality. Work independently, coordinate operational issues, and support daily reporting.

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FursaFursa
Air Arabia
Air Arabia
1 day ago

Corporate Travel Consultant (Pune, IN)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Provide high-quality customer service to corporate clients and suppliers, supporting day-to-day travel operations through client queries, bookings, and ticketing. Ensure accurate processing of corporate bookings and visas, handle complaints calmly, and meet SLA response requirements. Build long-term relationships with travel trade community and business houses, research market opportunities, and help achieve revenue targets while maintaining confidentiality. Work independently, coordinate operational issues, and support daily reporting.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Provide exemplary customer service to clients across communication methods and respond to queries within agreed SLAs.
  • •Process corporate bookings and visas, issue tickets, and finalize travel arrangements through the system following procedures.
  • •Handle customer complaints and problems calmly, following the correct procedures and escalation channels.
  • •Develop growth strategy and conduct research to identify market opportunities, tailoring products and services to customer needs.
  • •Maintain accurate records, coordinate with teams to resolve operational issues, close daily sale reporting, and report documents on issuance day.

Key Requirements

  • •Bachelor’s degree in business administration/commerce/management (travel and tourism specialization is an advantage).
  • •3+ years of work experience in the travel industry, ideally as a retail travel consultant or in a similar role.
  • •Excellent communication and interpersonal skills with a passion for travel and customer experience.
  • •Understanding of sales and negotiation skills to build relationships and deliver exceptional service.
  • •Fluency in English (written and verbal) and an IATA certification.
Experience:3+ yearsTravel industry
Education:Bachelor's
Skills:CommunicationInterpersonal skillsCustomer serviceRelationship buildingConfidentiality
Certifications:IATA
Languages:English

Company Brief

Air Arabia
Air Arabia is a low-cost carrier based in the United Arab Emirates, offering scheduled passenger and cargo services across the Middle East, North Africa, Asia and Europe with a focus on affordable regional air travel.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sharjah, United Arab Emirates
Founded: 2003
WebsiteLinkedIn