IT Support Engineer

Xsolla
Berlin
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 3-4 yearsEducation: bachelorsSkills: ["Customer-service mindset","Interpersonal skills","Independent ownership","Problem-solving","Proactive organization"]

Own end-to-end IT onboarding and offboarding, including account access provisioning/deprovisioning and equipment handoffs. Administer internal and external core services such as Google Workspace, Atlassian, Okta, LDAP, VPN, and SIP, plus office network and conference-room AV systems. Serve as the primary on-site contact for office support, managing equipment lifecycle, vendor relationships, event IT support, and keeping documentation and runbooks up to date.

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FursaFursa
Xsolla
Xsolla
1 day ago

IT Support Engineer

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Last checked: 4 minutes agoStatus: Live

Job Summary

Own end-to-end IT onboarding and offboarding, including account access provisioning/deprovisioning and equipment handoffs. Administer internal and external core services such as Google Workspace, Atlassian, Okta, LDAP, VPN, and SIP, plus office network and conference-room AV systems. Serve as the primary on-site contact for office support, managing equipment lifecycle, vendor relationships, event IT support, and keeping documentation and runbooks up to date.
Location: Berlin
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Own end-to-end IT onboarding and offboarding, including account setup, access provisioning/deprovisioning, and equipment handoff.
  • •Administer core internal and external services (Google Workspace, Atlassian, Okta, LDAP, VPN, SIP) and manage office network and AV/conference-room systems.
  • •Be the primary on-site point of contact for the office, delivering a mix of on-site and remote support with a strong customer-service focus.
  • •Manage IT equipment lifecycle end to end: procurement, deployment, maintenance, decommissioning, and accurate asset inventory/logging.
  • •Own vendor relationships for IT hardware/services and support internal events, desk moves, reconfigurations, and maintain IT documentation and runbooks.

Key Requirements

  • •3 to 4 years of hands-on IT experience with hardware and software troubleshooting, installation, and maintenance.
  • •Professional working proficiency in English, with the ability to explain technical concepts to non-technical colleagues.
  • •Hands-on experience administering core business and identity systems such as Google Workspace, Atlassian, Okta, LDAP, and VPN.
  • •Experience with office networking, AV and conference-room systems, CCTV and physical security systems, and backup/recovery.
  • •Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
Experience:3-4 years
Education:Bachelor's in Computer Science, Information Technology, or a related field
Skills:Customer-service mindsetInterpersonal skillsIndependent ownershipProblem-solvingProactive organization
Languages:English
Tech Stack:Google WorkspaceAtlassianOktaLDAPVPNSIPAVCCTVBackup and recovery

Company Brief

Xsolla
Provides payment, billing, distribution and commerce solutions for video game developers and publishers, enabling in-game purchases, store infrastructure, fraud protection, and global payment processing to monetize games across platforms and regions.
Industry: Payments
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Sherman Oaks, Los Angeles, United States
Founded: 2005
WebsiteLinkedIn