Client Relations Agent (Fluent in Danish and English)

Hermes
Belgium
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 6+ yearsSkills: ["Customer service","Interpersonal skills","Communication","Organization","Teamwork"]

Serve as a representative for Hermès and the main point of contact for end customers across Benelux-Nordics. Based at headquarters in Brussels, you support customers via phone and digital channels, delivering a high-quality omnichannel experience. You manage customer and store relationships, share detailed product and service information, and guide purchases, returns, and exchanges with proper follow-up.

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FursaFursa
Hermes
Hermes
2 months ago

Client Relations Agent (Fluent in Danish and English)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a representative for Hermès and the main point of contact for end customers across Benelux-Nordics. Based at headquarters in Brussels, you support customers via phone and digital channels, delivering a high-quality omnichannel experience. You manage customer and store relationships, share detailed product and service information, and guide purchases, returns, and exchanges with proper follow-up.
Location: Belgium
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Act as Hermès representative to ensure customer satisfaction for Benelux-Nordics.
  • •Serve as the main contact for end customers via email, telephone, and digital channels.
  • •Advise customers from Brussels and deliver a seamless omnichannel experience.
  • •Provide comprehensive product information and other useful details.
  • •Explain purchase, returns, and exchange procedures and ensure store follow-up.

Key Requirements

  • •Experience in the hotel, retail, or e-commerce sector.
  • •Excellent verbal and written communication skills in Danish and English.
  • •Empathetic, friendly, and strongly focused on customer service.
  • •Organized with the ability to set priorities in a multitasking environment.
  • •Proficiency with a variety of software applications and ability to work with multiple programs simultaneously.
Experience:6+ yearsHotelRetailE-commerce
Skills:Customer serviceInterpersonal skillsCommunicationOrganizationTeamwork
Languages:DanishEnglish
Tech Stack:Software applications

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn