Contact Centre Representative III (Guangzhou, GD, CN, 510170)

HSBC
Guangzhou
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Teamwork"]

通过电话、电子邮件和实时通讯工具为客户提供信用卡及一般银行服务咨询与处理，挖掘客户需求并向其推荐合适的产品与服务。根据情况提出合理解决方案，协助客户解决疑难，提升客户满意度与服务质量。

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FursaFursa
HSBC
HSBC
1 day ago

Contact Centre Representative III (Guangzhou, GD, CN, 510170)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

通过电话、电子邮件和实时通讯工具为客户提供信用卡及一般银行服务咨询与处理，挖掘客户需求并向其推荐合适的产品与服务。根据情况提出合理解决方案，协助客户解决疑难，提升客户满意度与服务质量。
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •通过电话、电子邮件及实时通讯等工具解答客户关于信用卡及一般银行服务的咨询。
  • •处理付款及商业网上理财等相关业务。
  • •发掘客户需求，并向客户推荐合适的产品与服务。
  • •根据情况提出合理方案，协助客户解决疑难并满足其需求。
  • •提供高质量客户服务，提升客户满意度。

Key Requirements

  • •具备良好的客户服务意识并愿意从事客户服务工作。
  • •粤语流利，思路清晰，表达能力强，善于沟通。
  • •具备良好的团队合作精神。
  • •具备一定的英语沟通及读写能力。
  • •能够接受轮班安排（可优先考虑）。
Skills:Customer serviceCommunicationTeamwork
Languages:CantoneseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn