Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Provide front-line client support via chat and email for existing Rogo customers, resolving issues quickly and meeting SLAs. Diagnose root causes, deliver clear workarounds, and turn customer pain points and feedback into product improvements. Help streamline and scale support by identifying process optimizations and automation, collaborating closely with Customer Support Managers and across Product, Engineering, Sales, and Post-Sales.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle customer queries in support queues (chat and email), resolving issues on time and adhering to SLAs.
•Assist clients and teammates in diagnosing root causes and providing clear workarounds.
•Identify process optimizations and opportunities for automation to improve operational efficiency and scalability.
•Collaborate with Customer Support Managers to streamline and scale support as Rogo’s clientele grows.
•Coordinate across Product, Engineering, Sales, and Post-Sales to keep stakeholders informed with support context.

Key Requirements

•1+ years of experience in customer support or user operations in a B2B SaaS or technology environment.
•Strong organizational and prioritization skills in ambiguous, high-volume queues.
•Excellent verbal and written communication skills with strong attention to detail.
•Ability to use data to inform operational decisions with an analytical mindset.
•Interest in staying up to date on the financial and AI markets.

Experience:1+ yearsB2B SaaSCustomer supportTechnology

Skills:CommunicationOrganizational skillsPrioritizationAnalytical thinkingCustomer focus

Company Brief

Rogo

Provides an AI-driven research platform that automates consumer interviews, surveys, and qualitative insights to help product and marketing teams gather and analyze customer feedback faster.

Industry: Enterprise Software

Website

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Rogo

3 weeks ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle customer queries in support queues (chat and email), resolving issues on time and adhering to SLAs.
•Assist clients and teammates in diagnosing root causes and providing clear workarounds.
•Identify process optimizations and opportunities for automation to improve operational efficiency and scalability.
•Collaborate with Customer Support Managers to streamline and scale support as Rogo’s clientele grows.
•Coordinate across Product, Engineering, Sales, and Post-Sales to keep stakeholders informed with support context.

Key Requirements

•1+ years of experience in customer support or user operations in a B2B SaaS or technology environment.
•Strong organizational and prioritization skills in ambiguous, high-volume queues.
•Excellent verbal and written communication skills with strong attention to detail.
•Ability to use data to inform operational decisions with an analytical mindset.
•Interest in staying up to date on the financial and AI markets.

Experience:1+ yearsB2B SaaSCustomer supportTechnology

Skills:CommunicationOrganizational skillsPrioritizationAnalytical thinkingCustomer focus

Company Brief

Rogo

Provides an AI-driven research platform that automates consumer interviews, surveys, and qualitative insights to help product and marketing teams gather and analyze customer feedback faster.

Industry: Enterprise Software

Website