Customer Success Engineer/Devops

Postman
San Francisco
Workplace: HybridFull timeUSD 150,000 - 200,000 annuallyFunction: Customer Success & Account ManagementExperience: 6-8 yearsSkills: ["Communication","Problem-solving","Collaboration","Customer empathy","Influencing"]

Technical customer-facing engineering role within Postman’s Customer Success Engineering team. You’ll consult on technical implementation, architect workflows, guide integrations, and create reusable assets to scale guidance for enterprise customers, combining strong CS/engineering fundamentals with hands-on development to translate business objectives into deployable solutions.

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Postman
Postman
10 months ago

Customer Success Engineer/Devops

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Last checked: 13 hours agoStatus: Live

Job Summary

Technical customer-facing engineering role within Postman’s Customer Success Engineering team. You’ll consult on technical implementation, architect workflows, guide integrations, and create reusable assets to scale guidance for enterprise customers, combining strong CS/engineering fundamentals with hands-on development to translate business objectives into deployable solutions.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Unblock customers from basic setup issues to complex architectural challenges and identify patterns to scale solutions for hundreds of customers.
  • •Partner with Customer Success Managers to understand business objectives and translate them into technical implementation paths that are battle-tested and deployable.
  • •Build reusable assets such as technical guides, templates, scripts, or reference implementations that scale best practices across customers.
  • •Capture customer challenges and gaps to inform product roadmap discussions and provide interim solutions.
  • •Design pragmatic, out-of-the-box workarounds, integrations, or scripts when standard functionality is insufficient to activate customers.

Pay and Benefits

Salary: USD 150,000 - 200,000 annually
Equity and Bonus:Equity
Perks:Health InsurancePaid LeaveWellness StipendMeal Allowance

Key Requirements

  • •Strong foundation in Computer Science or Engineering (degree or equivalent real-world experience)
  • •Experience with JavaScript and related technologies such as Node.js or TypeScript, or equivalent experience with other modern scripting languages
  • •Deep understanding of APIs, developer workflows, and modern DevOps practices
  • •Proven ability to scope ambiguous problems and deliver working solutions quickly
  • •Experience building technical collateral that scales - scripts, templates, automation tools
Experience:6-8 yearsAPIsDeveloper toolsEnterprise software
Skills:CommunicationProblem-solvingCollaborationCustomer empathyInfluencing
Languages:English
Tech Stack:JavaScriptNode.jsTypeScriptAPIsGitHubAWSAzureDevOps

Company Brief

Postman
Provides a collaborative API development platform enabling design, testing, documentation, and monitoring of APIs. Widely used by developers and teams to streamline API workflows across development and testing lifecycles.
Industry: API Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn