Plaid

1 month ago

Technical Account Manager - FinTech

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own the post-sales technical strategy for Plaid’s FinTech customers, aligning mutual roadmaps and driving successful integration outcomes. Partner with Account Managers and cross-functional teams to optimize customer integrations, improve feature adoption, and translate customer feedback into product insights. Serve as the escalation point for technical incidents, track integration health and adoption metrics, and build trusted relationships from engineers through executive leadership.

Location: San Francisco, New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Collaborate with tech-savvy FinTech customers to leverage Plaid for business and technical goals.
•Own post-sales technical strategy and alignment, ensuring mutual roadmaps are understood and communicated.
•Optimize customer integrations and drive adoption of Plaid technical features tied to measurable outcomes.
•Build deep relationships across technical stakeholders, from engineers to CPOs/CTOs.
•Serve as escalation point for technical incidents and track integration health and adoption metrics to inform roadmap discussions.

Pay and Benefits

Salary: USD 157,200 - 196,800 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401k

Key Requirements

•5+ years of experience in a client-facing, technology-focused role combining business and technical acumen.
•Manage customer relationships independently and build/execute technical strategies that help customers succeed with new technologies.
•Tie technical solutions to business objectives, KPIs, and revenue outcomes.
•Excellent project management and communication skills for both technical and non-technical audiences.
•Deep understanding of APIs, databases, system infrastructures, and architecture; experience with Postman, SQL, and monitoring/logging dashboards is a plus.

Experience:5+ yearsFintech

Skills:Project managementCommunicationTroubleshootingStakeholder managementCustomer-first empathy

Tech Stack:APIsPostmanSQLMonitoringLoggingDashboards

Company Brief

Plaid

Provides APIs that enable applications to connect with users’ bank accounts, verify financial data, and power payment and account verification workflows for fintechs and financial services companies.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Plaid

1 month ago

Technical Account Manager - FinTech

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: San Francisco, New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Collaborate with tech-savvy FinTech customers to leverage Plaid for business and technical goals.
•Own post-sales technical strategy and alignment, ensuring mutual roadmaps are understood and communicated.
•Optimize customer integrations and drive adoption of Plaid technical features tied to measurable outcomes.
•Build deep relationships across technical stakeholders, from engineers to CPOs/CTOs.
•Serve as escalation point for technical incidents and track integration health and adoption metrics to inform roadmap discussions.

Pay and Benefits

Salary: USD 157,200 - 196,800 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401k

Key Requirements

•5+ years of experience in a client-facing, technology-focused role combining business and technical acumen.
•Manage customer relationships independently and build/execute technical strategies that help customers succeed with new technologies.
•Tie technical solutions to business objectives, KPIs, and revenue outcomes.
•Excellent project management and communication skills for both technical and non-technical audiences.
•Deep understanding of APIs, databases, system infrastructures, and architecture; experience with Postman, SQL, and monitoring/logging dashboards is a plus.

Experience:5+ yearsFintech

Skills:Project managementCommunicationTroubleshootingStakeholder managementCustomer-first empathy

Tech Stack:APIsPostmanSQLMonitoringLoggingDashboards

Company Brief

Plaid

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn