Renewals Account Manager

Zscaler
United States
Workplace: RemoteFull timeUSD 65,625 - 93,750Function: Customer Success & Account ManagementSkills: ["Collaboration","Organizational skills","Time management","Problem-solving","Customer obsession"]

Manage the timely renewal of commercial customer contracts for accounts under $50K ARR, ensuring high customer and partner satisfaction across high-volume renewal workstreams. Collaborate with deal desk, pricing, partners, customer success, sales operations, and account executives to get renewals completed on time. Leverage AI tools to stay on top of tasks, migrate contracts to current SKUs, and uncover upsell opportunities within the renewals process.

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FursaFursa
Zscaler
Zscaler
1 week ago

Renewals Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Manage the timely renewal of commercial customer contracts for accounts under $50K ARR, ensuring high customer and partner satisfaction across high-volume renewal workstreams. Collaborate with deal desk, pricing, partners, customer success, sales operations, and account executives to get renewals completed on time. Leverage AI tools to stay on top of tasks, migrate contracts to current SKUs, and uncover upsell opportunities within the renewals process.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage timely renewal of commercial customer contracts with $50K and lower ARR, subject to change based on business needs.
  • •Ensure high customer and partner satisfaction across high-volume renewal workstreams.
  • •Coordinate with deal desk, pricing, partners, customer success, sales operations, account executives, and end customers to renew contracts on time.
  • •Adopt and champion AI tools to stay on top of tasks, improve productivity, and meet/exceed targets in a variable compensation model.
  • •Develop product understanding to migrate contracts to current SKUs and identify upsell opportunities for account executives.

Pay and Benefits

Salary: USD 65,625 - 93,750
Perks:Health InsurancePaid LeaveParental LeaveRetirement

Key Requirements

  • •Demonstrated curiosity and active exploration of AI tools to enhance daily workflows and augment problem-solving.
  • •A strong background in a high-volume renewal, sales, or account management environment.
  • •Proven ability to manage a large number of transactions and consistently meet targets.
  • •Experience collaborating with cross-functional teams such as deal desk, partners, and customer success.
  • •Exceptional organizational and time-management skills to handle a high volume of workstreams.
Skills:CollaborationOrganizational skillsTime managementProblem-solvingCustomer obsession
Tech Stack:AI tools

Company Brief

Zscaler
Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2007
WebsiteLinkedIn