NTT

4 weeks ago

Remote Desktop Support Associate Helpdesk

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide L1 remote desktop and helpdesk support for hardware and Microsoft Office issues. Handle inbound technical support calls, email, and self-service requests by troubleshooting, documenting incident details, and escalating when needed. Use diagnostic techniques to identify failures and recommend solutions, while working daytime shifts that may include weekends and holidays. This role emphasizes accurate troubleshooting documentation and responsive customer support.

Location: Guadalajara

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Provide general L1 technical support for hardware and Microsoft Office packages.
•Answer technical support calls, resolving issues or escalating to other support groups.
•Provide support based on email and self-service requests.
•Document troubleshooting steps and detailed descriptions of customer incidents and requests.
•Use diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures.

Pay and Benefits

Perks:Health InsuranceLife InsurancePermanent HomeSaving FundAnnual Bonus

Key Requirements

•Minimum 1 year of service desk/helpdesk experience (or an equivalent combination of education and technical troubleshooting experience).
•Minimum 1 year of technical troubleshooting experience.
•High school diploma or equivalent required.
•Experience in a call center environment.
•Proficient English language skills (verbal and written) with effective communication and interpersonal skills.

Education:High School

Skills:Active listeningCommunicationInterpersonal skillsService philosophy

Languages:English

Tech Stack:HardwareMS Office

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT