Delivery Hero

1 month ago

Sr Business Analyst Marketplace Experience Global

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Senior Business Analyst at Delivery Hero’s Glovo CX team will turn customer experience data into actionable insights, building dashboards and analytical frameworks to drive decisions. You’ll quantify impact of issues, prioritize fixes, monitor CX signals, and partner with Operations, Product and Commercial teams to connect CX data with upstream causes and business outcomes.

Location: Barcelona

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Convert data into decisions that improve customer experience
•Identify drivers of CX dissatisfaction and quantify their cost/impact
•Prioritize problems by building business cases (customers affected, costs, churn, value of fix)
•Monitor CX signals and proactively flag anomalies across the customer journey
•Design and own dashboards/reporting frameworks for real-time CX performance

Key Requirements

•Bachelor or Master degree in Business Management, Business Intelligence, Business Analytics, Economics, Engineering, Computer Science, Statistics, Mathematics, Physics, or similar
•Significant experience (2-4 years) in high demanding positions (consulting, start-ups, investment banking, etc.)
•Strong problem-solving skills: you are hypothesis-driven & looking for data to drive decisions
•Endless curiosity - you wonder why problems exist, spend time figuring out why, and can’t stop thinking about solutions
•Proficiency in SQL, Python, Google Suite and visualization platforms (i.e. Tableau, Looker Studio)

Experience:2-4 yearsInternet

Education:Bachelor's

Skills:CommunicationProblem-solvingCuriosity

Languages:English

Tech Stack:SQLPythonGoogle SuiteTableauLooker Studio

Company Brief

Delivery Hero

Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor

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Delivery Hero

1 month ago

Sr Business Analyst Marketplace Experience Global

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Barcelona

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Convert data into decisions that improve customer experience
•Identify drivers of CX dissatisfaction and quantify their cost/impact
•Prioritize problems by building business cases (customers affected, costs, churn, value of fix)
•Monitor CX signals and proactively flag anomalies across the customer journey
•Design and own dashboards/reporting frameworks for real-time CX performance

Key Requirements

•Bachelor or Master degree in Business Management, Business Intelligence, Business Analytics, Economics, Engineering, Computer Science, Statistics, Mathematics, Physics, or similar
•Significant experience (2-4 years) in high demanding positions (consulting, start-ups, investment banking, etc.)
•Strong problem-solving skills: you are hypothesis-driven & looking for data to drive decisions
•Endless curiosity - you wonder why problems exist, spend time figuring out why, and can’t stop thinking about solutions
•Proficiency in SQL, Python, Google Suite and visualization platforms (i.e. Tableau, Looker Studio)

Experience:2-4 yearsInternet

Education:Bachelor's

Skills:CommunicationProblem-solvingCuriosity

Languages:English

Tech Stack:SQLPythonGoogle SuiteTableauLooker Studio

Company Brief

Delivery Hero

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor