Customer Success Director

Maven Clinic
New York, San Francisco, Seattle, Boston, Washington, Chicago
Workplace: HybridFull timeUSD 150,000 - 175,000 annuallyFunction: Customer Success & Account ManagementExperience: 8+ yearsSkills: ["Executive presence","Stakeholder management","Storytelling","Analytical thinking","Relationship building"]

Own Maven’s most strategic, complex client relationships and drive commercial outcomes across net revenue retention, renewal health, and expansion readiness. Lead executive-level partnerships with VP benefits leaders, brokers, and consultants, translating member outcomes into quantified ROI, cost savings, and clinical/business results. Build repeatable account planning and business reviews, partner cross-functionally with Sales, Renewals, Product, and Analytics, and represent Maven externally at senior meetings.

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Maven Clinic
Maven Clinic
15 hours ago

Customer Success Director

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Last checked: 12 hours agoStatus: Live

Job Summary

Own Maven’s most strategic, complex client relationships and drive commercial outcomes across net revenue retention, renewal health, and expansion readiness. Lead executive-level partnerships with VP benefits leaders, brokers, and consultants, translating member outcomes into quantified ROI, cost savings, and clinical/business results. Build repeatable account planning and business reviews, partner cross-functionally with Sales, Renewals, Product, and Analytics, and represent Maven externally at senior meetings.
Location: New York, San Francisco, Seattle, Boston, Washington, Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Director level

Key Responsibilities

  • •Partner with the Senior Director of Client Success on team strategy, operating cadence, and priorities.
  • •Own executive-level relationships across a portfolio of high-value employer client partnerships and position Maven as a strategic partner.
  • •Translate client goals into actionable success plans demonstrating ROI, cost savings, and measurable business and clinical outcomes.
  • •Build and drive repeatable Client Success operating mechanisms (account planning, business reviews, escalation paths, and CRM discipline).
  • •Drive cross-functional motions with Sales, Renewals, Product, and Analytics and represent Maven in senior client meetings and industry forums.

Pay and Benefits

Salary: USD 150,000 - 175,000 annually
Perks:Health InsuranceDentalRemote WorkParental Leave401kLearning Budget

Key Requirements

  • •8+ years in client-facing roles, including 5+ years leading enterprise or global accounts.
  • •Experience managing or coaching client-facing teams, with a track record of developing people.
  • •Quantifiable commercial results such as enrollment/adoption attainment, expansion pipeline, and retention outcomes on a named book.
  • •Ability to build process and standards (not just run plays), translating client objectives into success plans with ROI and measurable outcomes.
  • •Strong stakeholder mapping and executive presence to consult, influence, and align VP-level benefits leaders and senior decision-makers.
Experience:8+ yearsHealthcareSaaSHR technologyDigital healthWomen's healthBenefits
Skills:Executive presenceStakeholder managementStorytellingAnalytical thinkingRelationship building
Languages:English
Tech Stack:SalesforceLookerCRMSalesforce and Looker

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Maven Clinic
Maven Clinic is a virtual-first women’s and family healthcare platform offering telehealth services, care navigation, and employer-sponsored programs covering fertility, pregnancy, postpartum, pediatrics, and family planning.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series D
Headquarters: New York, United States
Founded: 2014
WebsiteLinkedIn