Compliance Operations Specialist 1

Twilio
Colombia
Workplace: RemoteFull timeFunction: Legal, Risk & ComplianceSkills: ["Empathetic","Attention to detail","Organizational skills","Bias for action","Collaboration","Communication","Time management"]

Monitor the use of Twilio products (voice, SMS, and email) to ensure traffic is legal, compliant, and wanted. Investigate fraud, abuse, and non-compliant activity using call detail records and traffic data, identify trends and root causes, and recommend preventative actions to reduce false positives. Resolve urgent issues affecting businesses, carriers, and consumers worldwide while supporting customers by email.

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FursaFursa
Twilio
Twilio
16 hours ago

Compliance Operations Specialist 1

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Monitor the use of Twilio products (voice, SMS, and email) to ensure traffic is legal, compliant, and wanted. Investigate fraud, abuse, and non-compliant activity using call detail records and traffic data, identify trends and root causes, and recommend preventative actions to reduce false positives. Resolve urgent issues affecting businesses, carriers, and consumers worldwide while supporting customers by email.
Location: Colombia
Workplace: Remote
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Entry level

Key Responsibilities

  • •Investigate compliance cases quickly and perform analysis to understand bad actor behavior
  • •Protect customers and consumers by identifying bad actors and non-compliant activity and taking daily action to stop it
  • •Identify trends and root causes to recommend preventative solutions to stop bad actors
  • •Use call detail records and aggregate traffic data to detect patterns and determine actions
  • •Resolve urgent issues impacting businesses, carriers, and consumers; support customers by email
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceRetirement SavingsParental LeaveWellness StipendGenerous Time

Key Requirements

  • •1-2 years of experience in fraud, abuse, or compliance in ecommerce, FinTech, or telecommunications
  • •Experience working in a fast-paced, ambiguous environment with a strong bias for action
  • •Empathy and ability to work with customers and carriers to solve problems using data
  • •Strong attention to detail, organization, and comfort working with ambiguity
  • •Above-average written and verbal communication skills to articulate concepts clearly
Experience:FraudAbuseComplianceEcommerceFinTechTelecommunications
Skills:EmpatheticAttention to detailOrganizational skillsBias for actionCollaborationCommunicationTime management
Tech Stack:ZendeskAirtableLookerAPIs

Company Brief

Twilio
Provides cloud communications platforms and APIs enabling developers to add voice, messaging, video, and authentication features to applications. Serves enterprises and developers with programmable communications, engagement, and customer interaction tools.
Industry: API Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn