Analyste Support IT

Provide Level 2 IT support as the second point of contact for employees, diagnosing and resolving incidents and requests while supporting workstations and user accounts. Administer and maintain IT platforms, install and configure equipment, and manage user account requests. Track and document tickets in ITSM, ensure SLA compliance, maintain user and system security, and provide technical guidance and training to internal users, collaborating with teams across Keyloop.