Remote Data Entry / Customer Service Representative

Qureos
Anywhere
Workplace: RemoteFull timeUSD 35 - 41 hourlyFunction: Customer Support (Service Desk)Skills: ["Attention to detail","Communication","Organisation","Time management","Customer-centric problem-solving"]

Manage customer data and travel booking details in internal systems while handling enquiries via email and digital channels. Support clients with flight bookings, itinerary amendments, and visa application guidance by providing accurate, timely responses. Verify information for completeness, resolve issues and complaints, and escalate complex cases as needed. Maintain up-to-date knowledge of services, airline policies, and international travel regulations to ensure a smooth customer experience.

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Qureos
Qureos
3 weeks ago

Remote Data Entry / Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Manage customer data and travel booking details in internal systems while handling enquiries via email and digital channels. Support clients with flight bookings, itinerary amendments, and visa application guidance by providing accurate, timely responses. Verify information for completeness, resolve issues and complaints, and escalate complex cases as needed. Maintain up-to-date knowledge of services, airline policies, and international travel regulations to ensure a smooth customer experience.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Accurately enter and manage customer information, flight bookings, and visa application details in internal systems.
  • •Handle customer enquiries via email and other digital channels with timely, professional responses.
  • •Assist clients with booking flights, making itinerary amendments, and understanding travel requirements.
  • •Provide clear guidance and support on visa application processes, ensuring clients have all necessary information.
  • •Verify data for accuracy and completeness, resolve issues and complaints, and escalate complex cases when necessary.

Pay and Benefits

Salary: USD 35 - 41 hourly
Perks:Remote Work

Key Requirements

  • •Proven experience in a data entry, customer service, or administrative role.
  • •Exceptional attention to detail and a commitment to high accuracy.
  • •Excellent written and verbal communication skills with a professional, friendly demeanour.
  • •Strong organisational and time-management skills to prioritise tasks in a remote environment.
  • •Proficiency in using common office software and the ability to learn new computer systems quickly.
Experience:TravelTourism
Skills:Attention to detailCommunicationOrganisationTime managementCustomer-centric problem-solving

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn