Customer Service Representative (Cheltenham, GB, GL50 1LR)

HSBC
United Kingdom
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer focus","Customer service","Attention to fairness","Target-driven execution"]

Provide customer-facing support as the first point of contact for HSBC customers, delivering a high-quality, personalised, friendly service. Handle cash withdrawals and deposits while treating customers fairly and helping protect the bank. Drive excellent customer experience, support multi-channel engagement, and contribute to branch goals by identifying simple customer needs and opportunities.

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FursaFursa
HSBC
HSBC
3 days ago

Customer Service Representative (Cheltenham, GB, GL50 1LR)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide customer-facing support as the first point of contact for HSBC customers, delivering a high-quality, personalised, friendly service. Handle cash withdrawals and deposits while treating customers fairly and helping protect the bank. Drive excellent customer experience, support multi-channel engagement, and contribute to branch goals by identifying simple customer needs and opportunities.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Act as a branch-based first point of contact, proactively identifying and addressing customers’ simple needs.
  • •Service the customer base by handling cash withdrawals and deposits.
  • •Protect the bank as part of day-to-day responsibilities.
  • •Promote and deliver multi-channel engagement and direct-channel usage where appropriate.
  • •Support the branch and identify customer opportunities to achieve service excellence and targets.

Key Requirements

  • •Serve as the first point of contact for HSBC customers with high-quality, personalised, friendly service.
  • •Proactively identify and address simple customer needs in a customer-driven way.
  • •Handle cash withdrawals and deposits for customers.
  • •Treat customers fairly as a core responsibility and support protecting the bank.
  • •Deliver excellent customer experience while achieving challenging targets and encouraging appropriate direct channels.
Skills:Customer focusCustomer serviceAttention to fairnessTarget-driven execution

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn