Manager, Claims - Field Property (Missouri / Kansas - WFH)

Nationwide
Missouri, Kansas
Workplace: RemoteFull timeUSD 97,000 - 145,000 annuallyFunction: Insurance & ActuarialExperience: 8+ yearsEducation: bachelorsSkills: ["Leadership","Mentoring","Customer service","Conflict resolution","Communication"]

Lead a property claims unit across a defined geographic area, overseeing the review, adjustment, and payment of property damage claims. Drive claims performance improvements through quality file reviews, customer satisfaction monitoring, and coordination with teams such as quality assurance, fraud, subrogation, and claims legal. Manage unit objectives and lead associates with performance management, hiring, training, and workforce planning while partnering across HR and claims leadership.

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FursaFursa
Nationwide
Nationwide
6 days ago

Manager, Claims - Field Property (Missouri / Kansas - WFH)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Lead a property claims unit across a defined geographic area, overseeing the review, adjustment, and payment of property damage claims. Drive claims performance improvements through quality file reviews, customer satisfaction monitoring, and coordination with teams such as quality assurance, fraud, subrogation, and claims legal. Manage unit objectives and lead associates with performance management, hiring, training, and workforce planning while partnering across HR and claims leadership.
Location: Missouri, Kansas
Workplace: Remote
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Manager level

Key Responsibilities

  • •Lead a claims unit by reviewing, adjusting, and paying property damage claims within a geographic area.
  • •Manage unit performance objectives and support claims performance improvement through special claims initiatives.
  • •Coordinate resources with cross-functional teams such as quality assurance, fraud, subrogation, claims legal, and service/call center staff.
  • •Conduct quality assurance file reviews, implement team recommendations, and resolve customer complaints according to best practices.
  • •Lead and develop associates, including performance management, salary planning, workflow planning, hiring/placement, training, and disciplinary actions.
Travel: Extensive travel

Pay and Benefits

Salary: USD 97,000 - 145,000 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid Leave401kPensionPaid Holidays

Key Requirements

  • •Eight years related experience in claims settlement, handling, or management, with supervisory/training or claims consulting experience preferred.
  • •Strong claims knowledge, with property experience preferred; in-depth knowledge of claims file handling, investigation, and settlement processes.
  • •Proven leadership skills (informal or formal), including mentoring/coaching and ability to lead associates.
  • •Strong customer service and conflict resolution skills, with demonstrated decision-making to analyze and improve claims performance and loss expense.
  • •Ability to work through ambiguity with excellent organization, adaptability, and communication skills.
Experience:8+ yearsInsuranceProperty claims
Education:Bachelor's
Skills:LeadershipMentoringCustomer serviceConflict resolutionCommunication
Licenses:State licensing where requiredClaims certification training/classes
Tech Stack:Personal computerClaims softwareBusiness software

Company Brief

Nationwide
Nationwide is a mutual insurance and financial services company offering auto, home, life insurance, retirement planning, investments, and banking products for individuals and businesses across the United States.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Columbus, United States
Founded: 1926
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