EUS Market Manager, India

WPP
India
Workplace: HybridFull timeFunction: CybersecurityEducation: bachelorsSkills: ["Leadership","Communication","Problem-solving","Team management","Analytical thinking"]

Technical IT manager overseeing End User Services (EUS) and driving strategic technology operations across the APAC market. Leads EUS engineers, ensures ITIL-aligned service delivery, optimizes incident response, and guides IT strategy including security, compliance, and infrastructure modernization.

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FursaFursa
WPP
WPP
6 months ago

EUS Market Manager, India

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Last checked: 16 hours agoStatus: Live

Job Summary

Technical IT manager overseeing End User Services (EUS) and driving strategic technology operations across the APAC market. Leads EUS engineers, ensures ITIL-aligned service delivery, optimizes incident response, and guides IT strategy including security, compliance, and infrastructure modernization.
Location: India
Workplace: Hybrid
Employment Type: Full time
Job Function: Cybersecurity
Seniority: Manager level

Key Responsibilities

  • •Directly manage EUS Leads and Engineers, facilitate resource planning and workload distribution, ensuring optimal efficiency across projects and operational demands.
  • •Set clear goals, expectations, and KPIs to measure individual and team performance across technical operations.
  • •Lead mentoring and skills development initiatives, fostering a culture of innovation and technical excellence.
  • •Champion process standardization, implementing ITIL and service management best practices for consistent execution.
  • •Oversee ticket queue management, ensuring incidents and requests are categorized, prioritized, and assigned efficiently.

Key Requirements

  • •Bachelor's degree in Information Technology, Computer Science or a related field. Or relevant experience within Information Technology.
  • •Strong leadership and team management skills.
  • •Excellent communication and interpersonal skills.
  • •Strong problem-solving and analytical skills.
  • •Understanding of IT endpoint infrastructure, including Microsoft OS, MacOS, Active Directory, device management, Identity Management and Audio-Visual technology.
Experience:IT operations
Education:Bachelor's
Skills:LeadershipCommunicationProblem-solvingTeam managementAnalytical thinking
Languages:English
Tech Stack:ITILITSMActive DirectoryJamfIntuneMDMWindowsMacOSEndpoint management

Company Brief

WPP
Global marketing and communications services group offering advertising, media investment management, branding, public relations, and digital services to multinational clients across industries.
Industry: Advertising Media Groups
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1971
WebsiteLinkedIn