WPP

5 months ago

EUS Market Manager, India

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Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Technical IT manager overseeing End User Services (EUS) and driving strategic technology operations across the APAC market. Leads EUS engineers, ensures ITIL-aligned service delivery, optimizes incident response, and guides IT strategy including security, compliance, and infrastructure modernization.

Location: India

Workplace: Hybrid

Employment Type: Full time

Job Function: Cybersecurity

Seniority: Manager level

Key Responsibilities

•Directly manage EUS Leads and Engineers, facilitate resource planning and workload distribution, ensuring optimal efficiency across projects and operational demands.
•Set clear goals, expectations, and KPIs to measure individual and team performance across technical operations.
•Lead mentoring and skills development initiatives, fostering a culture of innovation and technical excellence.
•Champion process standardization, implementing ITIL and service management best practices for consistent execution.
•Oversee ticket queue management, ensuring incidents and requests are categorized, prioritized, and assigned efficiently.

Key Requirements

•Bachelor's degree in Information Technology, Computer Science or a related field. Or relevant experience within Information Technology.
•Strong leadership and team management skills.
•Excellent communication and interpersonal skills.
•Strong problem-solving and analytical skills.
•Understanding of IT endpoint infrastructure, including Microsoft OS, MacOS, Active Directory, device management, Identity Management and Audio-Visual technology.

Experience:IT operations

Education:Bachelor's

Skills:LeadershipCommunicationProblem-solvingTeam managementAnalytical thinking

Languages:English

Tech Stack:ITILITSMActive DirectoryJamfIntuneMDMWindowsMacOSEndpoint management

Company Brief

WPP

Global marketing and communications services group offering advertising, media investment management, branding, public relations, and digital services to multinational clients across industries.

Industry: Advertising Media Groups

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1971

Website LinkedIn

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WPP