Lead Teller

Provide in-branch, high-quality client service as the primary troubleshooter for complex teller and client-service issues. Lead and coach teller staff to ensure efficient, accurate cash-handling and teller-line operations, while supporting compliance, audit, and security procedures. During client conversations, identify financial wellness needs, use financial wellness tools, and transition clients to bankers for deeper conversations. Manage scheduling, participate in huddles/debriefs, and support onboarding and training.